Call centre

CURRICULUM VITAE

Phaswana Trevor Mulaudzi

Date of Birth: 14 April 1978

Mobile: 083*******

E-mail: ***********@*****.***

PERSONAL DETAILS

Surname Mulaudzi

First Name Phaswana trevor

Contact details 083*******

Nationality South African

Identity number 780-***-**** 086

Gender Male

Race African

Marital Status Married

Drivers Licence Code 10

Home Language Tshivenda

Other Languages English,Xhosa, Zulu,

EDUCATION

University of Pretoria(2015)

Analytical and systems thinking skills

Wits language school(2013)

English for professional development

Vhembe F.E.T college

Diploma in computing (2003)

Ms. Office word

Ms. Office PowerPoint

Ms. Office excel

Cornerstone college

Call centre

Computer literacy,customer service skills,communication skills

Institute of emergency first aiders

Certificate of competence :Emergency fire training

Vuwani High School

Matric Certificate (1997)

English, Tshivenda, geography, history, biology, Afrikaans

SKILLS and COMPETENNCIES

To work under pressure during the overload work completion on deadline

Constant to broaden skills& become competent in the working environment

Customer services orientation

Decision making

Concern for others

Creative thinking

Computer literacy

Fast and accurate capturing of data

Communication skills

EMPLOYMENT HISTORY:

Name of Company SABC Contact Centre

Position Client liaison officer

Period 01/01/2007-current

Duties

Handling inbound calls, and sometimes outbound calls.

Logging on complaints, query and compliments regarding all the SABC programs most especially TV programs.

Giving out the necessary information and updates of all the programs on SABC channels.

Helping with admin work in the office.

Participate as a fire marshal.

Telephone etiquette.

Solving problems with client.

Problem solving.

Purchasing of groceries.

Purchasing of office equipment, stationery, appliances and furniture.

Company Name : Edcon staffing solution

Current Position : Customer service Consultant

Period : 01/012005 to 01/02/2006

Duties

Assisting customers with the goods they wanted to purchase.

Making sure that I provide customers with the right sizes.

Correspondence and telephone inquiries.

REFERENCES

Name Mrs. Phindile Mothibedi

Tell 072-***-****/011-***-****

Position SABC Contact Centre Manager

Name Dean webb

Tell 071-***-****

Position SABC,supervisor

Contact this candidate