Engineer Service

Arash Meshkinian, ** The Donway West, Toronto, ON, M3C 0N8, 416-***-****, *****.**********@*****.***

An Electrical & Electronics Engineer with more than Thirteen years of Professional Experience as a Field Service Engineer Offers a wealth of Technical expertise in the Installation, Consultation, and Technical Troubleshooting of high-end Medical and Bio-Medical Instrumentation A Professional who brings a discerning, analytical approach to problem resolution, effectively navigating client needs while meeting critical deadlines He complements technical strengths with the communication, leadership, and interpersonal abilities needed to work with developers, vendors, managers and medical professional end-users A keen, result-oriented professional with proven success in discovering and implementing cost service applications, planning and coordinating activities concerned with installing instrumentation, investigating and resolving client reports of problems with instruments, and minimize future operational or service difficulties, processed and produced quality improvement A critical thinker in Inflexible situations and able to come out with the best results Technical analysis, installations & configurations, preventative maintenance, performance management, Creativity, troubleshooting, End-User Training, root cause analysis, technical documentation, compliance services, flexibility, dependability, life Sciences, communication, team work, and team lead Being trained on forty different types and sizes of automatic machines, molecular diagnostics instruments, homeostasis analyzers, chemistry and immunochemistry analyzers, scientific and analytical instruments, conveyors, PLC based systems, robots, and measurement equipment Implemented the preventive maintenance methodology at Thermo Fisher Scientific, Life Technologies, Diagnostica Stago, Applied Biosystems, Roche Diagnostics, Hamilton Robotics, and MGI Tech Identified and resolved problems in a timely manner, covering customer sites located within all Canadian provinces and also in western states of the USA Built residual service agreement revenue, promoted products and generated sales leads Provided voice of customer input and was a member of products launch success teams Mentored and trained junior Field Service Engineers and assisted Service Manager in coaching, scheduling, and budgeting the service team of 10 Field Service Engineers, also recruited and managed Field Service Engineers and Field Application Specialists to build the Service and Support team

Professional experiences

Lead Field Service Engineer, Complete Genomics, June2016-Present, Toronto, ON Was recruited to build the MGI and Complete Genomics Service and Support department in North America in order to help company to enter the North American Genetics market

Provided onsite and remote service and support to customers

Provided feedback and service knowledge to other R&D to drive improvements and share information on Next Generation Sequencing (NGS) Instruments (MGISEQ-2000 and MGISEQ-200) also High-throughput Sample Prep System (MGISP-960), and NGS Library Preparation System (MGISP-100)

Performed Service activities like IQOQ in clinical labs and the scientific research sites

Troubleshot, repair, and perform preventative maintenance for NGS sequencing systems

Planed and managed all Install and de install of the NGS sequencing systems in clinical and diagnostics labs as well as RUO( Research Use Only) labs

Documented all the activities in Sales Force and other CRM

Provided technical phone support to customers

Created and modified service related documentation

Interviewed and hired, mentored, mentored and trained junior Field Service Engineers and led team members on day to day work duties and technical challenges, performed the customer training and instruments Operational Maintenance

Field Service Engineer III, Thermo Fisher Scientific, June2011-June2016, Los Angeles, CA & Toronto, ON Was recruited by Life Technologies, the world’s leader in Life Sciences instrumentations in DNA and Gene Analysers, as a Field Service Engineer III to support the customers in Toronto area. Life Technologies was acquired by ThermoFisher Scientific in 2013. Was asked to be transferred to Los Angeles, CA in Sep 2015. Travel %80 Canada and Western States of the USA

Installed, maintained and repaired of the Real-Time PCR (q PCR- ABI7500, ABI7900HT, ViiA7, QuantStudio6), Next-Generation and Semiconductor DNA and Gene Sequencing (NGS, Solid5500, ION PGM, ION Proton, and ION Chef), Capillary Electrophoresis DNA and Gene Sequencers (Sanger, 3500XL, 3730XL, and 3130XL), Flow Cytometers (Attune), Cell Imaging Systems (EVOS), VersaTreck, Sensititre, and WASP both for the ROU (Research Only Use) and the Dx (Diagnostics) instruments

Provided IT(hardware & software, Microsoft/Linux of Servers) first line support as well as serving customers

Accountable for biggest customer sites in Greater Los Angeles area and state of California, west of the USA, all provinces in Canada, most universities, hospitals, medical and research institutions, and received the highest customer satisfaction rates through Customer Relationship Management systems

Achieved the highest Productivity and Utilization numbers in the monthly KPI(Key Performance Indicator)reports within the service and support department

Lead and sold the Service Agreements to customers and achieved an average of $80K of revenue

Mentored and trained junior Field Service Engineers and familiarized new team members with day to day work duties also fulfilled customer training and instruments Operational Maintenance

Field Service Engineer, Roche Diagnostics, Sep 2009-June2011, Calgary AB and Toronto, ON One of the biggest players in the Diagnostics’ world recruited me to take care of the Chemistry and Immunochemistry instrumentation for clinical and diagnostics customers in Calgary, AB. Was cross trained on Hemostasis Analyzers of Stago instruments and was transferred to Stago, Toronto.

Installed, maintained and repaired of the Chemistry and Immunochemistry, and Molecular diagnostics, Hematology, Coagulation and Hemostasis instrumentation including Diagnostica Stago’s STA Compact and STA Evolution instruments

Provided IT (hardware and software) first line support as well as service to customers in Clinical Labs

Responsible for most big customer site in Canada like Calgary Lab Services, Foot Hills General, Rocky view General, Peter Lougheed Centre, Toronto General, Sick Kids, Rouge Valley, St. Michael’s, Mount Sinai, Princess Margaret, and Credit Valley

Helped the Sales and marketing teams to Present the $6.9M Roche Modular instrumentation line and beat other competitors and sols the complete Immunochemistry line to Calgary Lab Services

Managed individual car stock of spare parts and acquired spare parts as required

Field Service Engineer, Thermo Fisher Scientific, Sep 2007-Sep2009, Calgary, AB The World’s Biggest Organization in Serving the Science offered me my first Field Service Engineering Position.

Installation, preventative and corrective maintenance of Scientific and Analytical Instruments

Performed Customer Services, including troubleshooting and repairing customer equipment and field installations of applicable products

Provided technical support to customers via phone or email, and provided training

Provided support to engineering, manufacturing, and sales departments

Provided adequate documentation and reports upon completion of each service

Handled post-sales efforts to configure on-site environments, implementing X-Ray Spectroscopy and Inductively Coupled Plasma (ICP) instruments, integrating preventive/reactive maintenance measures

Delivered ongoing client support and end-user training, and fulfilled all documentation in CRM

Studied fulltime “Electrical Controls Engineering Program (PLC and Robotics)” and received the Certificate from

North American College Toronto, Also did Professional Engineering License Preparation with PEO and Sep2006 Sep 2007

Electrical Controls Engineer, CAMI, General Motors of Canada, Ingersoll, ON, Sep2005-Sep2006 Internship

Developed and approved conceptual and detailed designs in: Controls documentation; PLC and HMI programs; Control panel designs; Schematics; and system architectures.

Implemented remote data collection and processing to facilitate warrantee compliance and plant optimization

Managed delivery of the controls for all projects.

Identified and implemented new and alternate technologies to enhance the ability to design and delivery robust controls systems faster and at lower cost.

Developed a clear and precise understanding of the project requirements and work plans including the defining of scope of work and program schedules.

Installed, maintained, and tested electrical equipment, PLC ‘s, low and high voltage systems, and instrumentation.

Troubleshot and programed PLC’s (Siemens, Allen Bradley)

Performed wiring design and component layout; modified existing equipment to improve performance.

Followed all GMP, Lean Manufacturing, Health & Safety, Food Safety & Environmental Standards

Ensured compliance with applicable internal standards, external codes and regulatory requirements.

Education

Bachelor of Science in Electrical and Electronics Engineering, 1995

Azad University of Iran, Evaluated and accredited equivalent by University of Toronto, Canada and The Trustforte Corporation, New York, USA

Certificate: Electrical Controls Engineering Program (PLC and Robotics), North American College 2007 Toronto

License: Professional Engineering, Professional Engineers of Ontario, since 2008

Technical Skills

Engineering & General Applications: Lotus Notes MS Office Suite OXSAS iTEVA Win XRF Allen-Bradley & Siemens: PLC 5 SLC 500 RSLogix 5000 RSView RSLinx RSMACC AutoCad Electrical

Life Sciences: DataCollection GeneMapper Sequencing Analysis

Diagnostics: Cobas Elecsys TaqMan STA Compact STA-R Evolution COPAN WASP

Automation and Robotics: SCADA BioPAT MFCS Microlab STAR Microlab Nimbus Microlab Vantage

Engineering applications and Communication: Lotus notes MS office SAP Sales Force Device Magic MasterControl BlueFolder UltiPor Concur ServiceMax

Hobbies: Basketball, Tennis, Cinema, Climbing

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