Customer support associat

Curriculum Vitae

Kavita Mishra

E-mail Id : ******.********@*****.***

Contact No. 975-***-****

DOB: 27/02/1977

Objective

Achievement oriented with an ability to manage change with ease. Strong communication, interpersonal, learning and organizing skills. Ability to manage stress, time and people effectively.

Educational Qualification:

B.Comm in commerce 1997

PGDCA 1999

Skills:

Internet, Ms Office, Excel. Mails, Genesys software.

Professional Efficiencies:

Soft spoken, debonair, deciplined. Pleasent personality. Efficient in sorting out instantaneously all kinds of service and product related complaints of the customer. Adapting expertise with the changing environment. Diligant, target-centric and result oriented.

Experience:

Meesho- Reselling App.

Customer Care Associate - March 7 2020 to October 28 2020

Working as inbound agent handle calls and gives product information to the resellers.

Elite Investment Advisory Services - Indore Madhya Pradesh.

Kyc Executive:

July 2017 to January 2018

Worked at Ms Office, Ms Excel, maintained kyc master sheet, client's payment confirmation callings, Send invoice to the client, mailed track sheet of services taken by them, collect kyc documents from the client, uploaded Ckyc details, download kyc data from Crm as Cvl, Ndml, Cams Kra's.

Aastha Sales & Securities Pvt Ltd. - Bhopal Madhya Pradesh

Customer care executive/ Back end operation

August 2016 to April 2017

Given information to the clients, how to open account in respective broking firm through telecalling, Handle queries about payment, debit/ Credit, charges applicable for account processing, and provide account statement from relavent software.

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