Engineering Office
Resume:
MUTHUKUMARAN. T
*************@*****.***
Mobile:
Address:
No.15A, 3rd Street,
Nagammai Nagar,
Avadi, RCC Post,
Chennai – 600 109
Personal Details
DOB :Aug 01' 1996
Sex : Male
Father’s Name : C.Thangavel
Mother’s Name : T.Shanthi
Nationality : Indian
Marital Status : Single
Languages : Tamil,
known English
Objective
Seeking a challenging atmosphere in a team to dedicate myself to achieve organizational goals along with personal growth.
Academic Chronicle
B.E- Electrical and Electronics Engineering . (2014-2018) from Jeppiaar Maamallan Engineering College
I Class with 64 % – Anna University, Chennai
HSC (April 2014) from Vijayantha Hr.Sec.School, Avadi
- 69 % - State Board, TN.
SSLC (April 2012) from Vijayantha Hr.Sec.School, Avadi,
- 84% - State Board, TN.
Computer Proficiency
Packages : MS Office.
Database : MS SQL, C
Technical : AUTOCAD
Personal Traits
Work dedicated team player
Hard working
Adaptability
Self-motivated
Positive Attitude
Hard Worker
Quick Leaner
Organization Experience:
Altruist Customer Management
Designation : Process Associate.
Employment Period : Aug 2019 to till date
Project Experience Summary:
Description
Having two years experience in data analytics using MS-SQL SERVER 2008R2.
This project is based on Telecom Regulatory Authority of India (TRAI).
Providing analytical report for Bharti Airtel client. we are analyzing customers request given by the Airtel.
Strong RDBMS concept and experience in creating, maintaining and tuning views, stored procedures using SQL server Analyzing SQL queries and worked on to improve the performance and minimizing execution time.
Responsibilities:
This report is generated once in a month. Bharti Airtel has license for 23 circles in India.
We calculate how many complaints are closed within the stipulated time limit & how many complaints are closed beyond the time limit and how many complaints are remaining open.
• Extracting different types of complaints raised from source, accordingly tagging and status of each customer request resolved based on their adjustment and churned date.
• Populating alert data to respective team to get request resolved before TAT.
• Cumulating all complaints to business understandable format.
• Preparing the Dashboard with type of complaints in circle wise & how many complaints are closed in TAT and beyond TAT after getting feedback from alert cases.
Declaration
I hereby declare that all the details mentioned above are true to the best of my knowledge and belief.
Date:
Place: [MUTHUKUMARAN. T]
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