Assistant Customer Care

Thurston Trevor Brookes

** ***** *****, ******, **** Town, Western Cape 7800, South Africa, Cellular 072*******, *********@*****.***

Objective

Seeking a position as a/an Driver or

Administrate assistant to boost my skills and to support internal and external communication. Qualification Highlights

h Pitman International Certificate in Data Processing & Spreadsheet Techniques. h Qualified assistant operator.

h Delivery Driver with more than 10 years experience (Code 8 PDP) h Herbalife Distributor @ Herbalife

Experience

Integr8 IT, Cape Town 2004 - 2007

Delivery Driver

h To collect & deliver all IT related hardware and software. h Ensure the vehicle was loaded safely. Provide exceptional customer service during course of deliveries. Scheduled and organised appointments and expections of each customer's needs. Build and maintaining a professional relationship with each customer. h Motivating others, accountability. Planning & prioritizing with urgency, communication skills, problem solving & conflict resolution.

h Ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety. Assured that the vehicle is maintained in excellent condition and is cleaned regulary and in-depth knowledge of vehicle maintenance is applied.

h Make your employees happy and they will make your customers happy. Nampak Corrugated/APL Cartons, Cape Town, Epping 2007 - 2020 Assistant Operator

h Setup the machine for the operator, adjust machine controls, such as tension & speed. Position patterns on equipment or workpieces, notify supervisors of mechanical malfufucntions, notify others of equipment repair or maintenance needs.Inspect products to ensure that specifications are met and to determine whether machines require adjustment. Start machines, monitor operations, and make adjustments as needed. Record information about work completed and machine settings. Record production data. h Re-organized something to make it work better, Identified a problem and solved it, Came up with a new idea that improved things, worked on special projects, been complimented by my supervisor & co-worker & contributed to good customer service. h Complex problem solving - identifying complex problems and reviewing related information to develop and evaluate options and implement solutions, repairing machines or systems using the needed tools. Watching gauges, dials, or other indicators to make sure a machine is working properly. Conducting tests and inspections of products, services, or processes to evaluate quality or performance Managing one's own time and the time of others. Determine the kind of tools and equipment needed for the job h Frequently made machine targets exceeding 20,000 corrugated boxes per shift. Herbalife, Cape Town 2020 - Present

Distributor - Part Time

h Sell Herbalife products, also recruit others who want to consume or sell Herbalife Nutrition products.

h Started my own small business, customer care and the ability to help customers live a healthy lifestyle

h Understand why people buy stuff, develop a written business and marketing plan, become a network marketing professional.

h To lead by example & to communicate with your clients. Education

1998

Wittebome High Schoo, Cape Town, Wynberg

Grade 11.

Diploma 2002

Access Computer College, Cape Town, Kenilworth

Pitman Diploma in Data Processing

Advance Spreadsheet techniques

Word Processing techniques

Skills

h Basic software knowledge, good written and Communication skills, Fast typing skills, Typing Skills. computer & technical skills including software, administrative skills, accuracy and attention to detail, multi-tasking

h Excellent Driving skills with a valued code 8 PDP, people skills, organization, strong driving record, navigation, basic maintenance knowledge, efficiency and time-management, problem solving, detail orientated.

h Trained for 1 year on the Bobst Die Cutting machine, operated machine, quality checks,use hand tools, operate power tools, data entry of quantities and finished product, in-process quality checks, manual inspection, supervise other employees, palletizing, trouble shooting of equipment, die repair.

Licenses

h Pitman Qualification,, Access Computer College . Cape Town, 2000 - 2002. Word Processing Techniques Essential

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