Bashir Wafa

***** ****** **. 209-***-****

Fishers, Indiana 46037 adkm6l@r.postjobfree.com

PROFILE

Information Systems Specialist with Over 12 years of IT experience with a solid record of technical problem solving. Excellent customer service skills gained through years of solving technical issues for end users. Highly motivated team player with the ability to communicate effectively and who thrives in a fast paced environment. SKILLS

• Foot Print, Service Now,

Remedy

• Virtualization & Cloud

Technologies

• Windows

• Multi Lingual (English,

Persian Farsi, Pashto, Urdu,

and Hindi)

• VMware 4.1/5.5 Suite

• MS IIS 6/7

• MS Teams

• Windows Server

2003/2008/2012

• Hardware Knowledge

• Installation and Configuration

• MS Active Directory

• Ghost Imager

• LAN Design

• F5 Proxy

• Load Balancers

• TCP/IP, Subnetting, LAN

• Information Security

• Server/PC/Network

Troubleshooting.

• Remote assistance log Mein

WORK EXPERIENCE

Department Of Defense (DOD) Monterey, CA

Training/System Specialist Jan 2012-Present

Regularly provide technology training to faculty members and assist them with their technology related needs.

Provide technology briefings to new students before they start the program.

Planned, scheduled and executed all stages of hardware and software installation and system implementations

Work closely with the Information Security Officer (ISO) to develop and execute on security initiatives and risk management

Work directly with Network and System engineers to understand and document network control systems/equipment, network diagrams and firewall configurations.

Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.

Routinely conducts security risk assessments and provides recommendations to management to improve the security of the systems/network

Assisting faculty and students with the use of different applications, mapping share folders, connecting to networks and printers, and other technology needs.

Facilitated internal training to build in-house expertise, product awareness, and staff confidence.

Installed and Administrator Windows 9.x, NT, 2000, 2003, 2008, 2012 and Domain Controller, DNS Servers, DHCP Servers, File Server.

Install/Deploy SSL/TLS to encrypt messages between the authenticated parties.

Installed software, patched, upgraded and maintained OS and hardware for both end points and servers.

Installed complex hardware and software and upgrades to ensure work is performed as per the company policy.

MS Active Directory Administration managing groups, users, organizational units, and Group Policies

Created and maintained user accounts and passwords also assisted with print queues and printer maintenance. RENDER SOFT INC. Emeryville, CA

System Specialist Nov 2006 - Jan 2012

Dealing with daily operations of online services, including but not limited to firewall, DNS, web and databases

Install, maintain and upgrade various software and manage the monitoring of various services and ensure availability of these resources

Configuring and implementing load balancing features to an in-production web server cluster

Helping to bring the new F5 architecture online, test, and troubleshoot all configuration settings

Assisting in decommissioning the existing F5 appliances after migration

Work on optimization of networks and servers

Maintain documentation regarding network configuration and troubleshooting procedures and services relating to network hardware or software

Ensured cyber security policies are adhered to and that required controls are implemented and facilitated continuous monitoring system

Develop and review Information security policies, plans and baselines

Knowledge of windows based administration, Active directory, DNS, Exchange server, Windows patch update

Worked with end user groups to identify technical solutions to business problems or inefficiencies.

Managed technical service-related operations.

Manage Team for installing computer hardware and software.

Responsible for installing computer hardware and software.

Provided support on Windows 9x, NT, & Novell and Lotus Notes. Tash Technical Consulting. Fremont, CA

Helpdesk Specialist May 2001 – Oct 2006

• Participated network integration of technologies through provisioning, installation, testing and operational

• Support of each entity.

• Designed the WAN/LAN which utilizes Frame Relay circuits, ISDN circuits, DSL circuits, wireless broadband circuits, VPN connections, 802.11b wireless, Gigabit Ethernet, and 10/100 BaseT copper attached devices.

• Directed and experienced on different system backup strategies, (e.g. VERITAS Legato).

• Coordinated timely and reliable system backups as well as monitor system capacity and performance.

• Maintained disaster recovery planning and documentation.

• Supported desktop, server environment and Break fix resolution.

• Performed Data backup including daily, weekly and monthly as needed.

• Performed S/W installation - anti-virus/spam, FW, email apps, IT infrastructure and OS/network upgrades.

• Obtain strong PC desktop/laptop and printer troubleshooting skills.

• Provided Technical support on phone, onsite and in-house as needed.

• Performed imaging process implementation for disaster recovery.

• Installs and maintains LAN communication hardware, and printers.

• Monitors LAN security and network performance.

• Implemented LAN policies, procedures and standards.

• Documentations for installation, use and solving problems of LAN communications HW/SW.

• Installed, configured, managed, supported and created VPN account on customer Workstation.

• Strong Knowledge of Hardware support, including configuration, Installation.

• Performed technical presentation for new application or projects. Key Strengths

• Diligent, Innovative, Prompt, Patient, Flexible, Quick Learner, Creative, Loyal, dependable, Team Player, Positive Attitude, Ability to handle Multi-Task.

CERTIFICATION

• Security+ CompTIA

• Network+ CompTIA

• VCP VMware Professional

EDUCATION

• 2012-2015 Brandman University, Monterey, California

• MA – Master of Art in Organizational Leadership.

• 1996-2000 CECOS University, Peshawar, Pakistan

• BS – in Computer Science.

• 2006-2006 WyoTech Institute of Technology (formerly Sequoia Institute). Fremont, CA

• Diploma: Applied Automotive Technology.

TRAINING

• Training on Exchange Server 2007. IT Service Desk: Customer Service Fundamentals

• Training on Active Directory 2008. Information System Security Awareness

• Windows Server from 2003 to 2016. System Administration

• Network + Cybrary IT

• A+ Cybrary IT

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