Assistant Manager

Sharon Flinn

**** ****** ****** *****, **** *****

Cell: 330-***-****- ************@*****.***

Professional Summary

Hardworking professional dedicated in high quality patient care and efficient operations support. Excellent communicator, team player, organized with a detail-oriented mindset. Highly accurate, a quick learner, and able to learn, problem solver who swiftly handles changing environmental obstacles.

Skill Highlights

Stress management techniques

Patient Monitoring

Companionship Care

Pain management techniques

Soft Skills/Technical Skills

Geriatrics experience

Time management proficiency

Diversity and leadership

Professional Experience

US Department of Commerce -Akron, OH Office Administration 2/20-11/20

Build reports for GQ process, totals, and look ahead reports for 90% of supervisor a manager’s analysis

Monitor and response to supervisor and manager NRFU cases, dashboard, progress increasing accuracy and clarity 50% in our office

Utilized software DAPPS along with FOCS for various procedures-processing line graph per zone-assign and unassigned employees (enumerators) –Supervisor reviews, work assignment –work availability

Recruiting enumerators, overseeing personnel onboarding meetings, hosting visitors practiced safety prevention procedures

Community CareGivers -Akron, OH Personal Caregiver 2/16-01/20

Assist patients in personal grooming, getting dress and bathing

Provide the highest quality of care to patients and their families

Provide companionship and friendship to nurture the absences and loneliness of family

Infocision-Akron,OH Call Center Representative 2/11-11/19

Knowledge customer service principles, practice and clerical procedures

Outbound inbound call to existing customer per project assigned with excellent percentage in sales

Kept abreast of rapidly changing and evolving technology and telephony

Recommend and select merchandise based on customer needs and customers inquires

Managed and resolved customer complaints and followed up

Homewatch Caregivers- Akron, OH Personal Caregiver Assistant 2/14-12-15

Monitor the patience care plan and speak with medical professional about need adjustments

Provide transportation for doing grocery shopping and pick-up prescriptions and other errands

Advocate for and strive to protect the health, safety and rights of the patients

Hanover House Rehabilitation Care- Massillon, OH Clinical Student 3/15-4-15

Facilitated ADLs and assisted patients with functional mobility to increase comfort and quality of life

Assist patents with physical movements to help restore function and lessen pain and disability

Pebble Creek –Massillon, Oh Clinical Student 5/13-06/13

Administered massage and prepared setting for various therapeutic options

Under the guidance of the center’s occupational therapist, gave patients physical exercises to increase strength and dexterity and encourage interaction

Education and Training

Associated of Science: Occupational Therapy Assistant

Brown Mackie College –Akron, OH Summit

Excellent Achievement Award

Graduated with Honors

Community Service

American Blind Associated –ABA

Head Usher of Prevailing Baptist Church-Solon, OH

Contact this candidate