Kareem Elwakil

Mesa, AZ *****

520-***-****

adkm4i@r.postjobfree.com

PROFESSIONAL SUMMARY

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in being a sales associate and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during five years in the sales industry.

SKILLS

75 WPM typing speed

Microsoft Word, PowerPoint and Excel proficiency

Windows 2000, XP, Linux, Vista and Banner expertise (Blackboard Learn & Blackboard Vista).

Sales expertise

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 06/2013 to 02/2016

Hat City Boutique Danbury, Connecticut

Provided primary customer support to internal and external customers in fast-paced environment.

Answered customer telephone calls promptly to avoid on-hold wait times.

Responded to customer requests for products, services and company information.

SALES ASSOCIATE 06/2014 to 01/2015

Sports Scene Danbury, Connecticut

Maintained records related to sales, returns and inventory availability.

Tracked stock using company inventory management software.

Maintained customer satisfaction while handling merchandise, product returns quickly and professionally.

CUSTOMER SERVICE REPRESENTATIVE 06/2012 to 08/2014

Eclipse International New Milford, Connecticut

Recommended Product/Service to customers, thoroughly explaining details.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Communicated with vendors regarding back order availability, future inventory and special orders.

EDUCATION

Bachelor of Arts Marketing 05/2014

Central Connecticut State University, New Britain, Connecticut

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