Software Support

Jude Lanning

Warrenton, MO *****

636-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Hard-working college student studying information technology at the Missouri University of Science

& Technology. Has 5 years of experience working with computers, troubleshooting technology problems, and collaborating with other departments in the workplace. Eager to take this knowledge of technology and break into the information technology scene. SKILLS

• End-user support

• Hardware installations

• LAN protocols

• Software updates

• Advanced computer proficiency

• Virus and malware prevention

• Hardware and software installation

• Help desk support

• Device configuration

• Excellent interpersonal skills

• Document review

• MS Office

WORK HISTORY

INFORMATION TECHNOLOGY SPECIALIST 08/2020 to Current Missouri University Of Science & Technology - Rolla, MO

• Configured hardware, devices and software to set up work stations for employees.

• Patched software and installed new versions to eliminate security problems and protect data. Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

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Explained technical information in clear terms to non-technical individuals to promote better understanding.

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Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

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Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

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• Helped streamline repair processes and update procedures for support action consistency. LINE COOK 06/2018 to 08/2020

Big River Resturaunts - Warrenton, MO

Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.

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Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.

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• Unloaded food supplies from distributor trucks to efficiently organize inventory. Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross- contamination.

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• Prepared food items to meet recipes, portioning, cooking and waste control guidelines. EDUCATION

Missouri University Of Science And Technology - Rolla, MO Bachelor of Science Information Technology, Expected in 05/2024

Warrenton High School - Warrenton, MO High School Diploma 05/2020

CERTIFICATIONS

• CompTIA A+ Technician

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