Engineer Support

Ken Josep G. Estrada

Mobile: (090*-***-**** Email: ***.*********@*****.***

VOIP ENGINEER / SYSTEM ENGINEER

Proven Success in VOIP Systems installation and configuration

Skillful systems engineer and administrator in maximizing resources with 9 years of experience managing server infrastructures and data-center operations across multiple platforms (MacOSx, Windows). Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.

Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

Highlights of IT Skills

VOIP Installation, Configuration & Upgrade

Project Management

Call flow Planning

LAN/WAN Administration

Training End Users

Vendor Management

Technical Support

Systems Installation, Configuration & Upgrading

Server Installation & Configuration

VMware Installation & Configuration

Gateway Installation, Configuration & Upgrade

Summary of IT Skills

Operating Systems: Windows XP; Windows Vista; Windows 7; Windows 8; Windows 10; MacOSX

Microsoft Servers: Windows Server 2003; Windows Server 2008. Windows Server 2012

Software: 3CX Phonesystem; VICI-DIAL; MRTG; Zultys Phonesystem; Kaspersky Security Center

Hardware: Dell VRTX; Dell PowerEdge R610 Server; Dell PowerEdge 2950; IBM System X 3100 Altigen Phonesystem, Allworx Phonesystem,

Virtualization: Microsoft Windows Hyper-V; VMware ESXI 5.X;

Networking: Sonicwall NSA 2400; Cisco Meraki MX80; Cisco Meraki MX100

Active Directory Services: Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; and DNS.

Others: Google Apps Email Administration, Bomgar Remote Desktop, Citrix Online plug in, Cisco Telepresence

Seminars, Trainings & Certifications

Altigen Communications Technical Training

3CX Phone System Technical Training

Dell Products and Technical Training

3CX Certified Engineer

Dell Blade Servers Solutions

Dell KACE

Dell Network Fundamentals

Dell PowerEdge Server

Dell APJ On-boarding

Educational Attainment

STI (Caloocan City) S.Y. 2005 - 2007

Diploma In Computer Electronics Technology

Jose P. Laurel (Manila City) S.Y. 2001 – 2005

High School

Professional Experience

Global Service Desk Engineer December 2020 – Present

TRT Global Solutions — Pampanga, Philippines

Key Contributions:

Provides support to client around the globe.

Remote Support client via Webex

Read and analyze logs (HP logs: ACU, ADU, HPS, OMSA, IML, HMS, AHS, Eva, Store logs, LTT, Showtech, Insplore, Nickel logs and MP logs)

Read and analyze logs (Dell logs: CMC, DSET, TSR, SP Collect, Autosupport file, SANHQ and Drive dumps)

Read and analyze logs (IBM Logs: ALL support data, Library and Tape logs, AMM, CMM, Snap, IMM, DSA, Xray, SAL and PAL)

Reade and analyze logs (SUN Storage: Support data and eplorer logs. F5: QKView dump. Netapp: Auto support logs. Juniper: Get tech and RSI logs)

Troubleshooting of the following devices (HP: Proliant Server, Procurve, EVA Series, Storage, 3PAR 7000, Integrity RX 6600, UX Server RX4640. DELL: Power Edge Server, Storage, EMC, Equal logic, Power Vault. IBM: X-Series Server, P-Series Server (AIX and AS400), BladeCenter, Storwize V7000, XIV Storage System. NetAPP Storage, Oracle: SUN Storage)

Communicating and coordination with client, Field Engineer or Service Partner through Email, chat, and phone.

Create Purchase order request and Inventory management request. Coordinate with Value Chain Administrator for parts sourcing and shipping.

Collect the right Part number and serial number of parts that VCA needs for sourcing.

Create action plan and recommendation that will be sent to L2 or Consulting Engineer for Validation.

Create documentation or procedure if not available.

Create and update tickets in Oracle netsuite.

Coordinate with vendor for part shipping and retrieval of faulty part.

Using the following tools for troubleshooting (IBM utility DSA, WinDbg, Cisco Analyzer and ITDT)

Creating Method of procedure that will be sent to client.

Network Administrator October 2015 – February 2019

Westcon Group Philippines — Makati City, Philippines

Key Contributions:

Maintain and monitor network activity of Asia Pacific using

Meraki Web Portal

Provides local support in PH and remote users in Asia Pacific using

Bomgar Remote Desktop

Reimaging laptops for new hire employee using WinPE

Maintain and monitor Antivirus using Kaspersky Security Center

Maintain and monitor Zultys Phonesystem using MXIE Administrator

Monitor Cisco UCS Servers in Asia Pacific

Monitor UPS in Asia Pacific

Configure Windows VPN (Pulse Secure) connection for new user

Provide support of Cisco Telepresence

Resolve log tickets in Service Now

Provide basic support of Citrix and SAP application

Maintain and monitor Philippines and Thailand OU container in AD

(User and Workstation)

Kaspersky administration and resolve client issue

Create Mailstore account for user and assign desired mail archive

System Engineer March 2013 – April 2015

Dev-Touch Information System Inc. — Pasig City, Philippines

Ensure technology is accessible and equipped with current hardware and software

Troubleshoot hardware, software and network operating system

Be familiar with all hardware and software

Be familiar with network operating system

Provide individual training and support on VOIP system

Provide individual training and support on request

Monitor and maintain technology to ensure maximum access

Provide VOIP access to necessary employees’

Troubleshoot all technology issues

Maintain log and/or list of required repairs and maintenance

Make recommendations about purchase of technology resources

Research current and potential resources and services

Provide network access to all employees

Install workstations

Connect and set up hardware

Load all required software

Provide network accounts and passwords as required

Monitor security of all technology

Install and maintain Emails and security passwords

Input and maintain IP addresses

Advise staff of security breach and/or change in password or security status

Identify and prepare hardware for disposal when appropriate

Ensure hardware is stripped and secured before disposal

Key Contributions:

Implemented virtualization using VMWare Esxi 4.X to 5.X to utilize and maximize resources saving for about 90% cost in buying physical servers.

Implemented VOIP for the BPO of the company that cut its 80% cost from their previous provider.

Improved system security through setup and monitoring of SonicWall Firewall.

Researched, recommended and implemented network enhancements that improved system reliability and performance.

Implemented VEEAM Back up to all our servers. Optimized system availability (averaging 99.9% uptime) and equipped company with scalable systems to support fast business growth.

Technical Specialist December 2011 – March 2013

DSI Information Technology — Taguig City, Philippines

(Formerly Altigen Communications Inc.)

Altigen Communication Inc. — Pasig City, Philippines November 2011 – December 2011

Key Contributions:

Provides Onsite support to clients here in Philippines

Provides remote support to clients in Guam

Takes first-line support via different support channels – phone, email and chat

Providing designs, solutions and value proposition that will fit the needs of the customers

Install and configure Altigen and 3CX Phone system

Conduct training for Administrator and End User

Continuously improve and upgrade technical knowledge and skills through training

Troubleshoot all issues of company’s user

Provide Logins and Access to employees

Maintain Servers and workstations

Personally Implemented & Supported:

Bounty Agro Ventures Inc. / Chooks to-go!

Profriends (Property Company Of Friends Inc)

MLhullier

Australia Bright int’l

Aviation Concepts

MNTC (Manila North Tollways Corporation)

System and Network Assistant May 2007 – August 2010

Atlas Shippers Delivery Services — Parañaque, Philippines

Key Contributions:

Troubleshoot all issues of users

Maintain Server and Allworx Phone System

Create Email, Phone and Computer Logins

Ensures all hardware and software are working good

Coordinates with vendors for buying and repairs of all IT equipment

Deployed radio antenna

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