Customer Care Android

Jared C. Meier

********@*****.***

281-***-****

PROFESSIONAL PROFILE

Experienced manual tester, with focus on mobile devices. Comfortable testing on multiple device platforms and using various development environments. Proven track record of leadership roles in working with customer service with an emphasis on technical proficiency, team leading, training, customer retention, and overall organizational skills. EXPERIENCE

Hallmark Labs, Mobile QA Engineer 2015 - October 2020, Santa Monica, Cali

Technology development branch of Hallmark

DAY-TO-DAY

Actively participate in daily Agile ceremonies and backlog grooming sessions. Pull new changes from version control to test on multiple devices. Side load builds onto physical and emulated devices. Write defects against builds and test development branches before merging into the master branch. 2020

• Grow SVOD service to 900k subscribers

• Peer review version control merge requests on GitLab

• Maintain, write, and peer review test cases

• Maintain Testrail testing suite for Amazon, Android, Roku, Samsung Tizen, and Windows10 devices

• Confirm application configuration for Kochava and Firebase analytics

• Testing across supported device platforms for deployment to production of Facade layer design pattern 2019-2020

• Responsible for training of new QA team members in the use of mobile testing tools

• Alexa integration on Amazon FireTV platform

• Deep link testing on Roku set top boxes

• Facade layer testing in lower environments

2018-2019

• Participate in the hiring of device developers and QA team members, and grow the device team from team of three to eight members

• Regression testing for redesign of application on Samsung Tizen, Roku, and Windows10

• Collaborator on writing of test suite for Facade testing 2017-2018

• Transition 200 test cases from Rally to Jira ticketing system

• Rebrand from Feeln to Hallmark Movies Now across 12 mobile device platforms

• Construct test plan for TiVo set top boxes

2016-2017

• Write manual test suite for 12 devices

• Company-wide device inventory management for Hallmark Labs

• Work closely with customer care team to maintain SVOD service

• Create test accounts for Amazon devices

TECHNICAL SKILLS

• Project Management Methodologies:Scrum/Agile and Kanban

• Technology and Test Management Tools: Android Debug Bridge, Android Studio, Confluence, GitHub, GitLab, HipChat, Jira, Postman, Rally, Sailthru, Slack, Swagger, Terminal, and Xcode

• Mobile/TV App Platforms: Android Mobile and Android TV, Apple iOS and tvOS, Amazon FireTV, and Kindle

• Mobile/Apps Store: Amazon Store, App Store, Google Play Store

• Analytics: Crashlytics, Google Analytics (Firebase and Kochava)

• Languages: JavaScript, Kotlin, Python

• Operating systems: Android, FireOS, iOS, macOS, tvOS, Windows EDUCATION

University of Houston - Downtown

Bachelor of Public Service in Criminal Justice

SPECIAL SKILLS

• Proficient in computer software ArcMap, Android Studio, Android Debug Bridge, Charles Proxy, Confluence, GitHub, GitLab, Rally, Jira, Postman, Python, Terminal, Tizen Studio, Microsoft Office Suite, arcGIS

• Former professional musician skilled in playing and teaching rock and jazz drumming

• Semi-finalist in television’s “American Ninja Warrior” competition

Contact this candidate