Customer Service and Visual Merchandising

PROFILE

Graduate of a well-ranked university with B2B and B2C

experience, specializing in visual and experiential marketing. Adept at critical analysis and developing comprehensive plans to increase efficiency, while working as part of a team with multiple stakeholders. Actively seeking employment to leverage business administration and marketing skill set. EXPERIENCE

Tilly’s Almaden / San Jose, CA January 2017 - Present In-store Visual Merchandiser

Identified and capitalized on opportunities to increase revenue, ensuring strategic placement of products in order to maximize demand generation

• Designed monthly floor sets for rollouts and styled mannequins, delegating tasks to employees and auditing alignment with corporate visual merchandising guidelines

• Collaborated with cross-functional team members mentoring workload staff on updated standards to improve brand image and increase sales

Retail Sales Associate June 2014 - January 2017

Ensured all customers had a positive shopping experience through direct salesmanship, providing prompt and courteous service

• Drove sales through up-selling and cross-selling based on superior product knowledge as it related to customers’ needs

• Initiated inventory control measures to sustain stock levels, replenishing and organizing products with accuracy and efficiency

• Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention

Branham High School / San Jose, CA June 2015 - April 2016 Cheerleading Coach

Developed and implemented plans and procedures, creating a safe environment conducive to learning while achieving excellence in the industry

• Choreographed dance routines appropriate for the physical, social, and emotional development of students

• Implemented a regular practice schedule, providing custom instructions related to both individual and team development

• Coordinated with school administrators to plan events, generating larger student body attendance for different occasions

M: (408) 489 - 4573

E: ******.*******@*****.***

Linkedin: Gabrielle Garrett

EDUCATION

San Jose State University 2018 - 2020

B.A. Business Administration

Dean’s Scholar

De Anza College 2016 - 2018

A.D.T. Business Administration

AWARDS

May 2020 Critical Thinking Badge LinkedIn

May 2020 Social Marketing Certification Hootsuite

May 2020 Platform Certification Hootsuite

June 2009 Girl Scouts Silver Award. Girl Scouts of America Troop 60061 gabrielle garrett

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