Engineer Office
Resume:
MANISH AGARWAL
GURGAON ******, HARYANA
*********@*****.***
Objective
Career growth in Information Technology sector with flair to outperform.
Professional Experience
Webhelp, Gurgaon as a Senior Content Advisor Aug 2019 - Till Date
Job Profile
Working for Yodel email process and solve the client queries regarding the parcels.
WNS, Gurgaon as a Senior Process Associates
Job Profile Jan 2017 – July 2019
Worked for Lending Stream email process and solved the customer queries regarding the loans. Later moved to complaints team and solve the queries regarding the complaints raised by the customers, Claim Management Company and other third parties. Scanning the tickets according to the complaints raised by the customers and CMC and action accordingly.
Genpact, Gurgaon as a Process Associates Dec 2015 – Jan 2017
Job Profile
Worked for Google in Google AdWords email process and solve the US advertiser’s query.
Convergys, Gurgaon as a CCO May 2014 – Nov 2015
Job Profile
AT&T wireline home solution chat process in which we talk to US clients regarding Technical Issue and billing Issue
Finexpert Consultants LLP, New Delhi as a System Engineer Mar 2011 – Apr 2014
Job Profile
•Windows Server Operating System Administrator: Installation and configuration the Windows 2000/2003 server.
•Active Directory Services, Installation and configuration the Windows 7/ Windows 8 / XP OS in a Windows-Based LAN by creating users and groups, administering file/print resources.
•Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Performs general preventative maintenance tasks on computers, laptops, printers, Hardware and any other authorized peripheral equipment.
Academic Credentials
MCA, Master in Computer Applications in 2006
IGNOU
B.Sc (IT), Bachelor of Science in Information Technology in 2002
Algappa University
Personal Dossier
Father’s Name : Mr. Dharamvir Prasad
Permanent Address : 13/112, Indira Nagar, Lucknow - 226016
Languages Known : English & Hindi
Technical Skills
C/C++/HTML/DHTML
JavaScript, Ms-Office 2k7-2k10, Ms-Outlook 2k7 -2k10
Oracle – 8i
Windows-Vista/XP/Windows 2k – 2k3 server
TCP/IP, OSI, Internet, LAN-WAN interconnection
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