Customer Care Manager
Resume:
Rahul Srivastava
A - ***, *st Floor, Sector-**,
Noida- 201301.
E-mail: *********@*****.*** M: +91-931*******
https://www.linkedin.com/in/rahul-srivastava-66b37820
Seeking a rewarding career in an organization so as to contribute to the growth of the organization by using my experience and educational skills.
Synopsis
A self motivated individual with substantial amount of experience.
A tech savvy individual, successfully completed Diploma in Computer Programming and holds sound knowledge of SAP, Sieble, MS-Windows, MS-Office and Internet Applications etc.
Professional Experience
2Designe - Noida
SeniorManager (Apr-14 to till date)
Key Responsibilities:
Working as Senior Manager (MIS and ERP).
Monitoring in all party payment and outstanding
Monitoring in all types of Closing Statement
Maintain MIS Report, Dashboard of Company.
Monitoring of all types of confidential documentations
Majorly deals in Customized Product, Hi-Fashioned Garment customer base.
Making transaction on the ERP software.
Responsible for quires solving.
ICICI BANK LTD. - Delhi
Privelage Banker (Branch Banking) (Apr-11 to Mar-14)
Key Responsibilities:
Working as Privelage Banker.
Deals HNI customer profile.
Majorly deals in Saving accounts, Current accounts, HL and LAP customer base and 3rd party products.
Taking care of my all Mapped customers and increase book size.
Making transaction on the software Finnacle and Finone.
Responsible for facing customer problem.
Responsible for quires solving of customer through Software.
Exl Service (I) Pvt. Ltd. - Noida
Customer Care Executive (Jan-08 to Mar-11)
Key Responsibilities:
Working on software SAP and Sieble.
Responsible to support and enhancement of Insolvency team member’s performance on working on threads like ETM, COT, Meter related queries.
Responsible for Work Allocation of various cases to the Insolvency Team.
Collating Data of completed cases and count for the manual tracker preparation.
Responsible for preparing MIS Reports.
B.L. International - Noida
Executive (Dec-06 to Dec-07)
Worked in Administration (HR/IT) preparing various reports through integrated software and reporting to IT and MIS Head.
Handling IT and MIS Activity
Handling Office administration activity
Handling of project work activity
Academics
Post Graduation (I.R.P.M) from Mahatma Gandhi Kashi University, Varanasi in 2004.
B.Com. (Hons.) with Computer Science from Mahatma Gandhi Kashi University, Varanasi in 2002.
Additional Qualification
Certificate in Computing from Indira Gandhi National Open University.
D.T.P. (Desk Top Publishing) from Unict Computers, Varanasi.
2 Year Diploma in Computer Programming from CMC Ltd., Varanasi.
Extra Curricular Activities
Successfully achieved 99% in a competition for Green Belt, through U.P.State Tae Kwon Do Association.
Successfully achieved many times STAR Performer of the Team award.
Prepare the Daily tracker for the Team.
Successfully achieved TOP candidate award during the training.
Personal Details
Date of Birth : June 28th, 1981
Father’s Name : Mr.Pramod Kumar Srivastava
Language Known : English & Hindi.
Marital Status : Married
Permanent Address : SHIV 16/27K60A, Kundan Nagar Colony, Kadipur, Shivpur, Varanasi – 221003
Current Salary : 50000/- pm.
Expected Salary : Negotiable
Reference : Ashish Tiwari (Meenu Creations) - 981-***-****
Ravindra Nath Singh (ICICI Bank) –
Yours sincerely
Date :
Place : (Rahul Srivastava)
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