Network Engineer Customer Care

FAIZAN AHMED

C/O Raja Sultan Kiryana Store Zafar Road

Mansehra, Pakistan, 21300

Mobile: +92-334-*******

Email:****.***********@*****.***

CAREER OBJECTIVE

To obtain professional heights, both for the organization and self, through skill and knowledge and learn from presents as well as establishment technologies also. I’m an adaptable and efficient team player with excellent communication skills at all levels. I’m looking for a role where I can develop my skills further, researching new technologies and reveling in new challenges. EDUCATION AND QUALIFICATIONS

Graduation:

BS (Telecommunication and Networking)

COMSATS Institute of Information Technology

Jun 2008 – August 2012

HSSC:

Pre-Engineering

Army College Shinkiari

2006 - 2008

SSC:

Science

Iqra Collegiate School Mansehra

2006

CAREER SUMMARY

SEP 2018 – JAN

2021

Network Engineer

AirMax Pvt Ltd, Pakistan

Responsibilities:

• Supported senior Network Engineer in researching, planning and implementing Wireless and Fiber Optic network security protocols and technologies.

• Handled the tasks of testing, evaluating and selecting wireless systems, tools and technologies.

• Provided proactive support in daily operation of Wireless and Fiber Optic network of the organization.

• Designing and installing Wireless and Fiber Optic network infrastructure.

• Performing regular maintenance of Wireless and Fiber Optic network systems like periodic system testing and software upgrades.

• Gathered and compiled data for special projects as well as prepare weekly status reports.

• Developing and maintaining daily documentation and resources pertaining to wireless and Fiber Optic network and make daily reports.

• Installation of wireless internet connection in the customer premises using UBNT tools i.e. LiteBeam 5AC Gen2, LiteBeam M5 and other devices as well.

• Configuration of all companies wireless routers and access points i.e. TP-Link, Tenda, Cisco, LB-Link, Toto-Link, D-Link etc.

• Better understanding of fiber optic cabling as well as internal network system components.

• Served as team leader; trained and managed staff on the installation, cleaning and testing of fiber optic cables and responsible for staff scheduling and customer complaints resolution.

• Spliced fibers using fusion splicing and.used Optical Time- Domain Reflectometer (OTDR) to locate faults and measures distances of cables.

• Performed other related tasks under the instructions of the Manager/Senior Network Engineer. AUG 2016 – SEP 2018 Assistant Engineer (Networks)

Interactive Group Islamabad, Pakistan

Responsibilities:

• Manage & troubleshoot Hardware and networking related problems.

• Monitoring, Analyze & Troubleshoot LAN related problems by working with network administrator

• Troubleshoot & Resolve the hardware, Software, Ethernet cabling, Ports, IP Address.

• Developing Manage & troubleshoot the day-to-day operation of computer networks including hardware/software related problems.

• Installations, Configuration & Troubleshooting of Operating System & Application Software.

• Install, Configure, Troubleshoot & fine–tune various Hardware & Software.

• Interact directly with the user in order to help them through technical issues.

• Overseeing security of all system, especially the internet & installing of anti-virus protection.

• Manage/troubleshoot the desktops, laptops, printers, scanner, ups & other devices in the network.

• Technical support to the peoples using new system & network & Troubleshoot their system related problems.

NOV 2013 – AUG 2014 Computer Operator

National Food Product Company, Abu Dhabi, UAE

Responsibilities:

• Controlling the product's inputs & outputs from warehouses.

• Tracking & updating stocks both on sheets & computerized system.

• Avoiding product's shortage.

• In time triggering the product's purchasing process.

• Verifying periodically the matching between physical quantities in stocks with those indicated in the soft solution and undertaking the necessary corrective measures in case of discrepancies.

• Reporting as much as fixed in the related procedures.

• Monitoring and maintaining current inventory levels, ensuring quantities that appear in the system are accurate for planning of purchase, promotions and marketing activities. PROFESSIONAL TRAINING

Cisco Certified Network Associate (CCNA Exploration)

• Network fundamentals

• Routing protocol and concepts

• LAN switching and wireless

• Accessing the WAN

INTERPERSONAL SKILLS

• Team work

• Decision making

• Working on your own initiative

• Working and coping under pressure

• Customer service & customer care skills

• Communication skills both verbal & listening

• Working to deadlines

• Time management

• Possibly supervision and therefore dealing with staffing issues REFERENCES

Suitable references will be furnished on demand.

Contact this candidate