Service Manager

Objective

To pursue challenging career in an organization which provide excellent work opportunity where my conceptual, analytical, and problem-solving skills can be effectively utilized and keep on updating my knowledge.

Experience Summary

Ariba Spend Management and SAP MM Consultant with excellent analytical and problem-solving skills. Extensively used various procurement concepts and tools to facilitate effective solution for worldwide customers within industries such as Manufacturing, Oil & Gas, Retails.

5 years of experience in providing end-to-end procurement solutions using ARIBA On Demand solution

Analyzing System Information needs, evaluating user requirements, custom designing solutions and troubleshooting any problems in the process.

Knowledge on production support by analyzing and resolving issues effectively. Global mindset with excellent analytical, interpersonal and communication skills.

Professional Summary

Project: Wal-Mart (Sep 2019 to till the date)

Company: Accenture

Have worked from project transition phase and prepared KT documents on multiple concepts on Ariba and provided KT to business.

Expertise in handling issues related to procure to pay cycle.

Have done multiple testing’s for configuration changes.

Well versed in handling integration issues between Ariba & ERP.

Having knowledge about workflows and replication of workflows.

Have worked on Ariba Network.

Worked on high priority to low priority Ariba Incidents and reduced the incident flow in particular areas

Worked on user management, supplier enablement, Ariba commerce automation.

Worked on Ariba Catalog management, Ariba invoice management.

Good experience with working closely with Ariba TSE’S on SR/ER process.

Good experience with resolving Ariba Integration issues involving Supplier, Invoices over ASN.

Having knowledge about IDoc and creation by using reference IDoc.

Well versed with Shell support team tools like Rev-Trac, HPQC, Service Manager 9, Service Now.

IT Service Delivery & Support processes: Change & Release, Problem Management, Incident Management, management of and service assurance processes.

Project: Carrier (Sep 2018 to Sep 2019)

Company: Infosys

Ariba Administrator work (User creation /Access, Delegation)

Engage actively with business users and SAP for rapid resolution of issues within SLA.

Creation of Ariba analytical reports according to the business requirement

Worked on Procure to Pay process (PR/PO and Invoice relation issues)

Well versed in Invoice management (Reconciliation issues) and order creation.

Worked with Ariba connect and SAP support.

Worked on approval matrix, Project numbers, Internal orders, Commodity code -GL Mapping.

Worked on Ariba supplier Network and Buyer network.

Providing resolutions to issues, inquiries, and requests

Project: SHELL OIL (Mar 2016 to Sep 2018)

Company: IBM India Pvt ltd

MM Organizational Structure -Company Code, Plant, Storage Location, Purchase Organization and Purchase group

Analyzing System Information needs, evaluating user requirements, custom designing solutions and troubleshooting any problems in the process.

Knowledge on production support by analyzing and resolving issues effectively. Global mindset with excellent analytical, interpersonal and communication skills

Procurement life cycle process and different types of procurements like Standard and special procurements

Having knowledge about workflows and replication of workflows

Having hands on Ariba Network, Supplier Network and Buyer Network.

Well versed in handling issues related to Ariba Procure to Pay.

Having knowledge on supplier enablement & User management.

Having knowledge on Ariba commerce automation.

Worked on Ariba Catalog management, Ariba invoice management.

Well versed in Ariba Procure to Pay (P2P) and Procure to order (P2O).

Worked in Ariba related issues and having knowledge about Ariba Process regarding Procuring.

Having knowledge on Ariba Catalogs.

Batch job Variant creation, batch job monitoring and trouble shooting

Inventory management - goods receipt, goods issue, transfer posting, stock transfers

Having knowledge about Outline Agreements- Contract and Scheduling Agreement

Key Functional knowledge about “Release Strategy and its workflow functionality.

Price Determination and Message output determination using conditions records in Purchase Orders.

Batch job Variant creation, batch job monitoring and trouble shooting.

Worked on Business issues via ticketing process and provided resolutions as per SLA.

Have worked in both Level 1 (Business first point of Contact) and Level 2.

Performed Manual Regression Testing (MRT) during system refresh.

Educational Background

B. Tech (ECE) with 85% from IIIT, RGUKT (Rajiv Gandhi University of Knowledge Technologies).

HSC passed with 92% from IIIT, RGUKT.

SSC Passed with 93% from APR (Residential) School.

Declaration

I hereby declare that all the above articulated information is correct to the best my knowledge and I will be responsible for any discrepancy.

Place: Hyderabad Signature

Date: (Aswini Chitti)

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