Assistant Sales

WARDAH MATTHEWS

062-***-**** ********@*****.***

PERSONAL INFORMATION

TITLE: Mrs

NATIONALITY: South African

DATE OF BIRTH: 11 March 1997

MARITAL STATUS: Married

DEPENDENTS: 2

EXPERIENCE

CAPITA - MARKS AND SPENCER

SWITCHBOARD, SALES AND SERVICE 16 JULY 2018 - PRESENT

REFERENCE: Managers

Adiel Bassier – 074*******

Sihle Mtetwa – 078*******

Answer incoming calls, greeting callers, providing information, transferring calls

Obtain customers information by verifying their information.

Route emergency calls appropriately.

Perform clerical duties, such as typing, proofreading, placing orders, scheduling bra fit appointments.

Answer simple questions about stock availability and store queries, using reference files.

Place orders for customers if the items are available online.

Track customers orders.

Reship customers orders if it is damaged or lost.

Provide customers with online order refunds if there are complications with their orders.

Contact the relevant couriers for special instructions upon delivery, track orders or obtain necessary information regarding the status of the order.

Provide information required from the customers on their current offers for in-store and online purchasing.

WELLNESS WAREHOUSE

BEAUTY SALES ASSISTANT, PAY POINT ASSISTANT 18 APRIL 2016 - 13 JULY 2018

REFERENCE:

Pamela Daniels – 074*******

Lucille Manuel – 084*******

Process merchandise returns and exchanges

Be involved in stock control and management in the beauty department

Stock shelves with merchandise

Give guidelines and advice on product selection to customers.

Generate sales according to specific targets by up selling and cross selling of products.

Report problems to management

Maintain a professional relationship with customers and suppliers face to face, telephonically and via email

Perform daily admin duties within the beauty department.

Receive payments by cash or card

Issue receipts, refunds, change to customers

Resolve customer complaints

Answer customer queries and provide information on procedures and policies

EDUCATION

Alexander Sinton High School

2015

English (Home Language)

Afrikaans (Second Home Language)

Life Orientation

Mathematical Literacy

History

Geography

Business Studies

KEY SKILLS AND QUALITIES

Strong technology skills

Great telephone etiquette

Great planning and organisation skills

Professional and confident

Punctual

Open to learning new things

Team player

Good administrative skills

Contact this candidate