Administrative Assistant Customer
Resume:
SUMMARY
A recent graduate seeking a full-time career that utilizes the knowledge and expertise attained from an educational background, work experience, and skills.
EDUCATION
Walden University Minneapolis, MN (Online)
M.B.A Accounting
In Progress (Expected Graduation: 2020)
Relevant Coursework: Accounting in Business, Finance in Business, Business Communication
West Virginia State University Institute, WV
B.A Political Science
Minor in Economics
Graduated December 2017
Relevant Coursework: Micro and Macro Economics, International Economics, Public Finance, Methodology, and Research,
Blackstone Career Institute Emma, PA (Online)
Certificate in Paralegal Studies
Graduated September 2009
Relevant Coursework: Contracts, Torts, Criminal Law, Real Estate Law, Business Law, Wills and Probates, Legal Writing, Civil Litigation
SKILLS AND SOFTWARE PROFICIENCIES
Microsoft Office Suite Fast Learner Creative Thinker Multitasker Strong Oral and Written Communication Skills Event Planning Team Player Leadership SPSS Quick Books Project Management Oracle System Fair Housing Act Knowledge
ACTIVITIES & HONORS
WVSU Dean’s List Angels Inspired, Inc., President & Co-Founder Political Science, and Pre-Law Association
Frasure-Singleton Intern, Spring 2016 Dean’s Advisory Board Member Human Rights Conference Committee Member
WORK & LEADERSHIP EXPERIENCE
October 2018-December 2018
Human Resource Lead Assistant United Talent Staffing Charleston,WV
Worked as a temporary assignment at MRC Global Inc.
Work on New Hire packages: MVR, I9s, EAN, Background Checks etc.
E-mail evaluation letters for 45 and 90 days evaluations
File employment files accord to last name and Employee’s numbers.
I used the Kofax system to scanned all Human Resource information into the system.
August 2016 – May 2018 Angels Inspired, Inc. Institute, WV
President and Co-founder
Co-founded and served as the President of a nonprofit organization within the state of West Virginia.
Assessed client specific needs to create and execute fundraising programs
Identified new sources, both individual and business, of support as donors and vendors
Gathered and analyzed cultural, educational, social and demographic data about the community to guide local programs
Conducted feasibility studies and recommended actions for proposed projects
Communicated with individuals of all ethnic and cultural backgrounds daily.
Worked alongside volunteers, executive members, and Vice President to execute effective programs
Coordinated and managed projects
May 2016 – August 2016 West Virginia State University Institute, WV
New Student Orientation Leader
Worked alongside many of the university’s departments to ensure a successful new student orientation.
Pointed student to relevant information about academic and personal support services available at the college
Recipient of multiple positive reviews acknowledging dedication to excellent customer service
Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
Asked open-ended questions to assess customer needs
Directed calls to appropriate individuals and departments
April 2011 – August 2011 Express Employment Staffing Agency South Charleston, WV
Administrative Assistant
Worked on a temporary assignment at the West Virginia State Tax Department
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
Answered telephone inquiries from clients, vendors and the public
Provided clerical support to company employees, including copying, faxing, and file management.
Organized all new hire, security and temporary paperwork
Assisted with event planning, including associated travel and logistical arrangements
Completed data entry
January 2011 – April 2011 Kelly Law Services Washington, DC
Paralegal
Worked on a temporary assignment in Belle, WV via the staffing agency
Investigated facts and laws to determine the causes of action and to prepare cases
Researched state statutes, decisions, legal articles, codes, and documents
Contacted key witnesses to testify in court hearings
Prepared legal briefs, motions, and pleadings
Communicated pertinent information to clients via phone, email, and mail
Drafted, signed, and certified key legal document for judicial review
Acted as the liaison between multiple attorneys involved in complex legal issues
June 2010 – November 2010 Express Employment Staffing Agency South Charleston, WV
Paralegal
Worked on a temporary assignment at the West Virginia Department of Highways
Investigated facts and laws to determine the causes of action and to prepare cases
Researched state statutes, decisions, legal articles, codes, and documents
Contacted key witnesses to testify in court hearings
Prepared legal briefs, motions, and pleadings
Communicated pertinent information to clients via phone, email, and mail
Drafted, signed, and certified key legal document for judicial review
Acted as the liaison between multiple attorneys involved in complex legal issues
April 2008 – June 2010 Express Employment Staffing Agency South Charleston, WV
Administrative Assistant
Worked on a temporary assignment and later went to full time for a law office in Charleston, WV – Dinsmore & Shohl
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
Answered telephone inquiries from clients, vendors and the public
Provided clerical support to company employees, including copying, faxing, and file management.
Assisted with event planning, including associated travel and logistical arrangements
Coordinated office inventory by restocking supplies and placing purchasing orders
August 2007 – December 2007 United Talent Staffing Agency Charleston, WV
Medical Claims Officer
Worked on a temporary assignment at Wells Fargo in Charleston, WV
Reviewed and analyzed suspicious and potentially fraudulent insurance claims
Compared data from surveillance footage to data on medical reports
Evaluated all evidence with the goal of creating positive outcomes for client’s claims
Successfully eliminated claimant, premium, and provider fraud
Followed up on potentially fraudulent claims initiated by claims representatives
Directed and coordinated various investigations conducted by field investigation team
Collected premiums on all direct collection files
Answered questions posed by insured attorneys
Followed up with insured individuals regarding premium and deductibles payments
January 2006 – July 2006 United Talent Staffing Agency Charleston, WV
Medical Claims Officer
Worked on a temporary assignment at West Virginia Department of Disability Services
Received and routed business correspondences to the correct department or staff member
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
Answered telephone inquiries from clients, vendors, and the public
Provided clerical support to company employees, including copying, faxing, and file management
Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events
Directed guests and routed deliveries and courier services
Opened and properly distributed incoming mail and helped to distribute employee mail and notices around the office
March 2005 – December 2005 Express Employment Staffing Agency South Charleston, WV
Proof Operator
Worked on a temporary assignment at BB&T in Charleston, WV
Organized and removed online banking files no longer in use
Executed customer transactions, including deposits, withdrawals, money orders, and checks
Rapidly and efficiently prepared customer and ATM cash and change orders
Organized, stocked, and maintained the teller window area
Coordinated daily cash reconciliation at a high-volume location
Sold cashier’s checks, traveler’s checks, and money orders
Executed wire transfers, stop payments, and account transfers
Processed exchange and foreign currency
Answered telephone inquiries on banking products including checking, savings, loans, and lines of credit
Maintained friendly and professional customer interaction
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