Geberal Manager

STACEY WALLACE

*******.********@*****.*** 816-***-****

PERSONAL SUMMARY

Self-motivated General Manager with over 20 years of experience in the restaurant and service industries. A leader and motivator who is competitive and goal-oriented. Most of all dedicated to providing excellent customer service.

PROFESSIONAL EXPERIENCE

04/2020 to present General Manager Slim Chickens, Overland Park KS

Took over operation, cleaned and organized this restaurant

Continually growing sales

Utilize several online platforms such as OLO, Doordash, Uber Eats and Postmates

Enforce and follow health guidelines during the Covid Pandemic

Control labor and food costs and company expenses

Hiring and training new employees and motivating my team

02/2018 to 03/2020 General Manager Popeye’s, Independence, MO

Oversaw day to day operations including: food and supply orders, hiring and training, scheduling, coaching and maintaining brand standards, weekly inventory and payroll, ensured HACCP standards

Managed a staff of 25-40 crew members, one AM and 2 Shift Leads

Obtained highest score in KC area for Steritech during my two-year tenure

Successfully trained five GM’s, 4 AM’s and numerous Shift Leads

Consistently met labor and food variance budgets

Ran a well organized and clean facility

10/2016 to 02/2018 General Manager Denny’s, Blue Springs, MO

Managed a staff of 25 to 40

Interviewed, hired, trained, and developed employees

Ensured proper product preparation, rotation, portion control and hold times

Maintained cleanliness and proper equipment operation

Performed inventory and purchasing of all food, beverage and non-ingredient

Controlled food, labor and non-ingredient costs

Did daily cash reconciliations and bank deposits

Scored 94 and 95 consecutively on Steritech evaluations

04/2008 to 07/2016 General Manager Main Street Laundry, Kansas City, MO

Performed all duties of running this large laundromat including: hiring, training of employees, ordering supplies and providing great customer service

Grew drop off laundry service from 0 to 3,500 #’s per month

08/2001 to 08/2008 Owner/Operator Happy Wash Laundry, Belton, MO

Performed all duties involved in operating this small laundromat including hiring, training, maintenance and drop-off laundry

EDUCATION

Attended State Fair Community College and the University of Central Missouri from 1987 to 1991. Did not complete a degree but maintained a 3.85 GPA

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