Customer Care Service Representative

Ulla J. Miller

E-Mail: **********@*****.*** Phone: 218-***-****

CUSTOMER SERVICE REPRESENTATIVE

Dedicated Customer Service Representative with 11 years of corporate experience. Specialized training in the healthcare field and work experience makes me a qualified candidate for the open position as a Customer Care Professional posted on your website February 28, 2021. Proven ability to use conflict resolution skills to maintain a personable and professional attitude when working with dissatisfied clients.

PROFESSIONAL EXPERIENCE

L&E RESEARCH Remote

Medical Recruiter, March 2018-July 2018

Determine qualified or not qualified candidates for the group based on client screening instrument

Made cold calls as needed on some projects

Data entry in system database, Excel, other Google Docs

Scheduled and followed up confirmation for qualified recruits for study dates set by the client

Updated participant database information

Daily communication with Project Managers

Participated in regular recruiter meetings via on-line virtual web casts

Followed up with recruit to verify attendance at study

Insured recruit received payment for participation in the study

ST. PAUL TRAVELERS St. Paul, MN

Accounting Representative, 2002-2008

Duties included research and reconciliation of complex broker billing issues

Processed and tracked accounts payable and accounts receivable

Prepared account histories, bills and legal notices

Provided customer service to internal and external contacts

Mentored new employees

A member of a focus group designed to streamline new processes and make old procedures more efficient

NEW YORK LIFE INSURANCE

Customer Service Representative, 1997-2002 Bloomington, MN

Provide customer services to policyholders and agents

Responsibilities included reconciliation and input of payroll deduction remittances

Work with SEC registered products

Mentored new employees

EDUCATION

CENTRAL LAKES COMMUNITY COLLEGE Brainerd, MN

Healthcare Administrative Specialist A.A.S. degree to be awarded Fall of 2021

FOND DU LAC TRIBAL AND COMMUNITY COLLEGE Cloquet, MN

Completed prerequisites for the nursing program 2010-2012

ADDITIONAL SKILLS

Experienced in using Excel, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Access, Outlook

Proficient with reading, editing and delivering oral presentations

Successfully completed the HIPPA training program

Trained in coding using ICD9, ICD10, and CPT

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