John (Zach) Seitter

adkkyt@r.postjobfree.com

980-***-****

**** ******* *** *** ***

Matthews NC, 28105

EDUCATION

North Carolina Wesleyan College – Rocky Mount, NC August 2010 - May 2014

B.S. Computer Information Systems

B.A Mathematics

Final GPA: 3.42

SKILLS

●SQL - Work with SQL Server, and SQL Server Reporting Services to track and maintain call metric reports

Build XML export from SQL Server to integrate with Conclusive Systems’ Degree Audit System

●Programming Experience – C#, C++, and TI-BASIC

Create programs at T-Metrics using C# to assist in Support Team routines, including querying SQL Server, file manipulation, and patching T-Metric software

Senior honors thesis on a recreation of the Japanese World War II cipher machine, “Purple” It was first programmed to work in C++, then reworked to also run on a TI-83 calculator

●Public Speaking – Displayed public speaking skills in college and for work

NCICU (North Carolina Independent Colleges and Universities) Ethics Bowl Competition: Competed against other Independent Colleges and Universities about controversial topics in health care

Southern Regional Honors Council Annual Conference 2014: Presented a recreation of Purple in C++ and then on a TI-83 exhibiting the encryption and decryption process

Presented training sessions to call center agents and supervisors regarding the usage of T-Metrics software

EMPLOYMENT

Wingate University - Wingate, NC - January 2019 - August 2020

●Responsible for integrations between Wingate's Student Information System and other systems. Highlights include:

●Created and managed an integration between Salesforce and PowerCampus using Jitterbit's integration platform.

●Created xml export from PowerCampus to Conclusive Systems' Degree Auditing system using T-SQL.

●Created multiple csv extracts tailor made to fit the systems' requirements using T-SQL.

Computer Repair Specialists of Las Vegas - Charlotte, NC - January 2018 - Oct 2018

Install Servers, computers, and phones for 12 dental offices across North Carolina. Additionally work remotely for the Las Vegas office when not working with North Carolina offices. Responsibilities include:

●Wall mount All-In-One computers

●Install Printers

●Manage Windows domain

●Create Remote Gateway and configure SonicWall for remote connections

●Test equipment with dental hygienists to ensure software works properly before opening.

●Visit on-site when issues prevent work.

●Tier 1 IT Help Desk Support in-between installs

System Integration Specialist at T-Metrics Charlotte, NC Nov 2015 - April 2017

Implement T-Metrics Call Center Solutions at Department of Defense and Corporate Sites. Tier 1 T-Metrics Help Desk Support in-between installs. Responsibilities include:

●Install T-Metrics’ servers at customer site

●Install and configure T-Metrics software on Agent PC’s

●Perform training sessions for using and administering T-Metrics software

●Tier 1 Support, responding to any calls and emails about T-Metrics

●Document and follow up with customers regarding any T-Metrics requests to ensure their satisfaction

●Program Call Center menus tailored to customer specifications

Tutor at NCWC’s Student Success Center Rocky Mount, NC January 2013 – May 2014

●Tutored students in Mathematics and Computer Information Systems topics

●Recognized students’ needs and adapted my teachings as necessary

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