Manager Front Desk
Resume:
BONGEKA
MSONGELO
*********@*****.***
1246B Kwagga Street Pennyville, Newcanada
Johannesburg 1804
I am confident that I have knowledge and skills to professionally fulfil the near position as required by organization. I am eager to enhance and refine my personal development within the organization and take on the challenges that lies ahead.
I will endeavour to effectively perfomance all my tasks as required and maintain the standard defined by organization. Given the opportunity I will, I will perform my duties with perseverance, dedication and loyalty. It is my aim to make and be part of a successful team that is directly involved in making the organization a success, as I believe that I have a role to play in making things a success. I am energetic and vibrant person who enjoys working and seeing tasks to completion with self- motivation and ability to listen and anticipate excellent telephone manners. Having worked as a Front Desk Administrator, Receptionist, Call Centre Agent as well as Technical Team Leader. I can offer a warm welcome and friendly greeting to visitors. I am smart and presentable in appearance.
BONGEKA MSONGELO
OBJECTIVE
I seek challenging opportunities where I can fully use my skills for the success of the organization. I have knowledge and skills to professionally fulfil the near position as required by organization. I will endeavour to effectively perfomance all my tasks as required and maintain the standard defined by you.
EXPERIENCE
Kervo
02 December 2019 - 30 June 2020
Front Desk Receptionist
General Administrative Support
. Answering incoming calls, determine purpose of the call and transfer call.
. Take and deliver messages.
. Greet visitors and monitor visitors acces.
. Coordinate parking.
. Handle customers queries.
. Interact with vendors.
. Provide ongoing customer service support.
. Receive and process delivers.
. Schedule appointments.
. Draft correspondence.
. Generate reports and other documents.
. Maintain front desk procedures including contact information, directions and frequently requested
company information.
Reason for leaving : Contract Ended
Studio Silk Screen
01 April 2010 - 30 September
Receptionist
. Answering incoming calls.
. Taking Down Messages.
. Filling.
. Making Copies.
. Sending Emails
. Sending faxes.
. Walking in Clients.
. Offering Clients Refreshments.
. Setting up Boardroom for Meetings.
. Keep Boardroom Clean.
. Handling Queries.
. Transfering Calls.
. Keeping the work place clean and tidy
Reason for leaving : Company Closed Down
CONTACT
*********@*****.***
1246B Kwagga Street Pennyville,
Newcanada Johannesburg 1804
SKILLS
Problem Solving
Communication Skills.
Interpersonal Skills
Telephone Etiquette
Computer Skills
Decision Making
Active Listening
Friendliness
Technology Adaptability
Basic and Advanced Customer
Service
REFERENCE
Mr. M. Tsolo - "Kevro"
Manager
*******@*****.**.**
Mr.S. Simoyi - "Studio Silk Screen "
Manager
*******@****************.**.**
Ms. S. Rhodes - "BMT PTY
SERVICES "
Manager
********@***********.**.**
Ms. M. Mlotywa - "Swift Embroidery
"
Supervisor
*****@*****.**.**
BMT PTY SERVICES
01 September 2009 - 28 February 2010
Call Centre Agent
Call Centre Agent (Inbound)
. Answering incoming calls.
. Obtain clients information by answering calls, replying to their email and by verifying information.
. Determineseligibility by comparing clients information. Reason for leaving : Contract Ended
Swift Embroidery
01 February 2005 - 31 August 2009
Technical Team Leader
. Good quality branding.
. Ensuring deadlines are met.
. Supervising other team leaders.
. Ensuring maintenance of the Embroidery machines. Reason for leaving : Found another job
EDUCATION
Cornerstone Call Centre Training
2007
Call Centre Training
D
Jumba S.S.S
2003
Certificate
12
Contact this candidate