Manager Sales
Resume:
Joyce Rodriguez
Assistant manager
Houston, TX **060
***************@*****.***
Experienced Assistant Manager with a demonstrated history of working in the retail industry. Skilled in Customer Service, Payroll, Retail, Sales, and Customer Satisfaction. Strong professional with a desire to help people.
Authorized to work in the US for any employer
Work Experience
Assistant Store Manager
Janie and Jack - Houston, TX
May 2017 to Present
• Customer service
• • helps a manager keep store running smoothly
• Oversee employees
• Schedule employees
• solve customer issues
• Assist in hiring and training of new employees
• Payroll management
• Monitor and maintain store inventory
CUSTOMER SERVICE CASHIER
ACADEMY SPORTS AND OUTDOORS
February 2016 to November 2016
• Operated a cash register for cash, check and credit card transactions with 90% accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cleaned and organized the store, including the checkout desk and displays.
• Alerted customers to upcoming sales events and promotions.
• Identified potential shoplifters and alerted management.
• Trained 2new sales associates each quarter.
• Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
• Handled all customer relations issues in a gracious manner and in accordance with company policies.
• Welcomed customers into the store and helped them locate items.
• Educated customers about the brand to incite excitement about the company's mission and values.
• Shared best practices for sales and customer service with other team members to help improve the store\'s efficiency.
• Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
• Verified that all customers received receipts for their purchases.
• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
• Followed merchandising guidelines to present visually appealing displays. Education
Bachelor's in biology
University of Houston-Downtown - Houston, TX
August 2016 to Present
High school or equivalent in High school
Sam Houston Math Science And Technology Center - Houston, TX August 2011 to May 2016
Skills
• Microsoft Office (3 years)
• Customer Service (3 years)
• Cash Handling (3 years)
• Cash Register (3 years)
• Customer Service Skills (3 years)
• Cleaning (5 years)
• Scheduling
• Sales
• Training
• Management
• Inventory
• Merchandising
• Inventory Management
• Microsoft Excel
• Word
• Team Building
• Customer Service (3 years)
• Retail Sales (3 years)
• Retail Management (3 years)
• Retail (3 years)
• Assistant Manager Experience
• Phone Etiquette
• Pricing
• Store Management Experience
Languages
• Spanish - Fluent
Assessments
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS & ABILITIES
I am a team player with strong communication skills. I have operated a cash register and able to accurately handle cash and credit card transactions. I have received several customer surveys with great feedback. My old job required a lot of multi-tasking skills Friendly Sales Associate adept at working in diverse retail and customer service environments. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
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