Engineer Support

Richard Walker

System Administrator

********@****.*** • 978-***-****

linkedin.com/in/Richard_Walker • Gardner, MA (Remote)

Summary

Versatile engineer with expertise in high-level support and implementation. Demonstrated ability to administer multi data center enterprises. Proficiency with enterprise systems backup. Excel in customer relationship building. Strong member of team with skills of teaching customers, co-workers and developing SOPs.

Technical Proficiencies

Platforms

MS Windows 2003/08/12/16/19; Citrix XenApp 5.0/5.1/6.5/7.6/7.12/7.15/1912

Tools

VMware ESX, Solarwinds, MS SQL (2005-2018), MS ADFS, MS Active Directory, MS DNS, McAfee Enterprise, CrowdStrike, Dell KACE, Condusiv V-Locity, Meditech EHR, LMS/MPM, Iatric Systems, Forward Advantage, NEXTBar, Emdeon, PACS, WSUS, Bridgehead, Networker, Meditech Magic, Meditech Client Server, SOM, OPAS

Professional Experience

NTT DATA Services, LLC / DELL HCL Services (Acquired by NTT Data), Remote, 2007 - 2021

Systems Integration, Senior Advisor (Sr Systems Engineer)

Implement, administer, and support complex multi data center environments consisting of VMware, Windows, Solarwinds, Citrix XenApp, NetScaler, Compellent, and EMC primarily for Meditech hosting. Responsible as primary level 2/3 for multiple customers with focus on Citrix provisioning and 3rd party software support including updates. Key member of change management to integrate industry best practices and achieve seamless transitions. Deliver rotating 24/7 on-call enterprise support. Nurture lasting relationships with clients, account managers, and peers to develop, implement, & support virtualization solutions.

Collaborated with Service Management Team to develop SOP, request work flows, change management procedures, and problem management procedures.

named 2018 Wellness Champion and earned Global volunteer 2019 .

‘Far exceeded expectations’ in client service and relationship building to win repeat business.

Excellent team member/builder through knowledge share and mentoring

Key member of several customer environment migrations

2006 - 2007

SYSTEMS ADMINISTRATOR, COMMONWEALTH OF MASSACHUSETTS, INFORMATION TECHNOLOGY DIVISION

Manage high availability server and Citrix environment for DMH Meditech

Design, document and implementation of IBM blades, Citrix, VMware

Automation of patching and reporting using WSUS.

2006

Tier II Helpdesk Support, Home Health Foundation, Lawrence, MA

Manage 200 user PDA migration project including document and implement

application support

ticket resolution

systems maintenance

1995-2006

Systems Administrator, Heywood Hospital, Gardner, MA

Provided multi-site support of hospital environment.

Installation and support of systems

Deep technical support of desktop, active directory and Meditech devices

Education

AS COMPUTER INFORMATION SERVICES, MOUNT WACHUSETT COMMUNITY COLLEGE, GARDNER MA

Training & Development

Bridgehead backup solution

EMC Compellent

Meditech Client server

Meditech Magic

Credentials

MCP (Windows 2003 various course certificate) and A+

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