Technical Writer Manager

Zachary S. Holland

Arlington, VA ***** Tel: 703-***-****; M: 703-***-**** *************@*****.***

Reporting Analyst/ Business / Research

Passionate, determined professional with solid experience providing policy and information analysis, as well as advocacy and support for government organizations. Successful working independently and as part of teams to promote communications, handle reporting functions, and develop analysis for public policy initiatives and grassroot campaigns. Highly effective at leveraging key relationships, resources, and strategies to develop and deliver policies within contract / performance requirements. Able to thrive in challenging environments and overcome roadblocks to success. Active DoD SECRET clearance with TS Eligibility.

Data Gathering / Reporting Requirements

Team Leadership & Collaboration

Policy Research / Contract Support

Quantitative & Qualitative Analysis

Project Performance Reporting

Process / Logistics Administration

Political Messaging & Engagement

Issue Advocacy / Research

Managing Stakeholder Relations

Professional Experience

PERSPECTA, INC. – Herndon, VA

04/2020 – 12/2020

US-based contractor serving the IT and security needs of government organizations.

Technical Writer / Performance Manager / Change Manager

Supported two teams providing technical writing, performance and change management for a US State Department Consular Affairs contract. Accountable for data analysis, communications, process improvements, team collaboration, contract performance & reporting, resource planning, and workflow management. References available at request.

Served as a team facilitator responsible for organizing group meetings with dozens of participants, analyzing / documenting data, and managing / following up on action items for multiple departments with 400+ employees.

Worked extensively as a technical writer, actively participating in the editing of a high-level government contract in order to better achieve project goals, wrote and edited multiple contract features and technical proposals to enhance said contract and offer the best product possible to the State Dept.

Gathered, created, analyzed, and presented multiple different forms of data related to project performance, working constantly to ensure that all of our contract’s goals are met and that key benchmarks were being reached.

Applied multiple tool sets to implement, maintain and accurately document IT infrastructure changes in a timely manner for the US State Department, while meeting pre-defined legal and safety requirements.

Exceeded and/or met performance objectives by supporting the development and rollout of internal processes to track and manage communications and reporting requirements for a new Federal Contract.

Stepped in to fill a critical position to handle legacy software interfaces and the recording of approximately 25% of all IT infrastructure changes for a Consular Affairs contract, ensuring all contract deadlines / deliverables were met,

DEMOCRATIC PARTY OF VIRGINIA – Fredericksburg, VA

04/2014 – 12/2018

Intern / Campaign Volunteer

Selected to intern and support messaging on economic and foreign policies for Hillary Clinton and Mark Warner political campaigns. Maintained network of mentors and advisors to promote political advocacy and research on democratic policy issues.

Conducted data research, drafted reports, formulated responses to inquiries, assembled materials / reports, and organized drives to facilitate Democratic legislative issues and topics.

Increased registration of prospective voters by planning and coordinating process mapping functions and qualitative data gathering to identify and minimize gaps in messaging to constituents.

Education

B.S. in Political Science, Old Dominion University, Norfolk, VA (2019)

Relevant Coursework: US Public Policy US Foreign Policy US & EU Local Laws & Regulation Asia-US Relations Chinese Foreign Policy Military Affairs Military History & Organization History of US Politics History of Western Civilizations US Intelligence Services Counterterrorism Counterintelligence Research Design Speech Writing Research Analysis Open Source Intelligence

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