Suresh Shanmugam

O*** Certified Administrator

SharePoint 2016/2013 Administrator

Currently employed for: Total eBiz Solutions Pte Ltd, Singapore

Singapore deputed at Client’s Place as “Senior SharePoint Administrator”

Office Address: 10 Pasir Panjang Road, #10-01,

Mapletree Business City,

W Coast Hwy,

Singapore 117438.

Tel: +65 6211 0888.

https://www.tech.gov.sg/

Curriculum Vitae

Suresh Shanmugam,

#11-137 Blk # 423 Linguistic: English Tamil,

Bukit Batok West Ave-2, Marital: Married

Singapore-470132.

adkkmn@r.postjobfree.com #28-B, Pillaiyar koil street-5,

adkkmn@r.postjobfree.com Gugai, Salem,TamilNadu-06.

Mobile: +65 92284344, Ph: +91-936**-*****

Career Overview

Suresh Shanmugam, an efficient IT professional with a distinct interest to learn, develop and work in MS applications on new and upcoming technologies. Have around 12+ years of experience devoted to Information Technology and administration.

Professional Experiences

Azure Administrator Associate.

Microsoft 365 Certified: Enterprise Administrator Expert.

Microsoft 365 Certified: Teamwork Administrator Associate.

Managing Microsoft SharePoint Server 2016 – MCSE Certified.

Advanced Solutions of Microsoft SharePoint Server 2013 – MCSE Certified.

Core Solutions of Microsoft SharePoint Server 2013 – MCSA Certified.

Microsoft Office SharePoint Server 2010 – Administrator MCITP Certified.

Singapore deputed at Client’s Place as “Senior SharePoint Administrator”

Duration: Oct’14 to Till Date.

Involvement:

• Responsible for administering and managing SharePoint farms and related databases

• Perform SharePoint-related Service Requests; SharePoint backups and restores

• Provide level 1-3 support for production problems with proper escalation

• Monitor health of SharePoint servers (including capacity usage)

• Good experience with Microsoft Office SharePoint Server 2016/2013 with demonstrated deployments that reached broad sets of users and integration of data sources

• A broad knowledge of Microsoft products and technologies and how they can be integrated with SharePoint

• Administer and maintain the farm topology including web-front end (WFE) servers, index servers, query servers, and database servers, including the proper distribution of roles and services running on each server

• Provide support to the Intranet Portal design and deployment of GOVTECH SharePoint 2016 and SharePoint 2013 implementations

• Administer and maintain the farm topology including web-front end (WFE) servers, search servers, and database servers, including the proper distribution of roles and services running on each server

• Anticipate, mitigate, identify, troubleshoot, and resolve issues related to SharePoint

• Install, configure, administer and fine-tune SharePoint components

• Ensure the integrity and security of SharePoint data in accordance with business requirements regarding privacy, security, and regulatory compliance

• Deploy new SharePoint functionality provided by SharePoint Development vendor team to UAT/PROD servers as per the business requirement.

• Working on the Newsgator Sitrion Features integrated with the Sharepoint 2013 to have enrich Social Platform and User experience with newsfeeds, lookout page with dashboard.

• Generating the report for Account Cleanup list for the current month and validated by the client. Do the clean-up for the site collection from user information list.

• Generate the Audit report- all events for a specific user or all users based on the request using Sharegate tool.

Migration: SharePoint 2007 to SharePoint 2013

Migration of SharePoint 2007 Content to SharePoint 2013 using third party Share-gate tool

Application Validation and Monitoring Tasks:

Disk Space (All Web Front End Servers, DB servers, Index Server)

SharePoint Services monitoring and IIS Services.

DB services monitoring

Health services monitoring

Search Crawl monitoring.

Site URL check in each WFE

Custom Scheduled Tasks

Site Quotas

Working on the SharePoint 2013 Governance documentation and providing solution as per Microsoft SharePoint recommendation to have a Stable SharePoint Farm.

GOVERNMENT INTRANET portal deployment and implementation

Custom code wsp deployment

App validation

Performance monitoring

Learning SharePoint 2019 and M365 for the upcoming future upgrades, designing and architect.

Singapore deputed at Client’s Place as “SharePoint Technical Analyst”

Duration: May’13 to Oct’14.

Involvement:

Working for Standard Chartered Bank Singapore, The SCB Business is running collaboration services with the following products and services like SharePoint, OCS, and Lync. I have been owned the ownership of SharePoint Collaborative Workspaces, Portal sites, Enterprise Content Management (ECM) capabilities and Searching into integrated SharePoint system on MOSS 2007 and SharePoint 2013.

Worked on SharePoint Widgets like Shared Workspaces and Personal dashboards, navigation tools, lists, automatic alerts, including email and discussion boards

Worked on managing the SharePoint Infra structure for UK and HK environment in Standard Chartered Bank, managing and providing the below services to end users in SCB

Worked on Quest Site Usage report, Like DB usages, Doc Size, Sub Site Usages for SharePoint Users.

End to End Project co-ordination of project deployment to SharePoint Servers.

Ensure the Service Stability of the SharePoint Sites like Portal (Face of Bank).

Working on Capacity Management tasks like analyzing the new project capacity management, disk addition.

Working on Patch Management tasks with the latest SharePoint and Windows CU and Patches.

Working with Microsoft team in finding a solution for the SharePoint Slowness issues.

Monitoring Tasks:

SCOM System Center Operations Manager (SharePoint Infrastructure) Alerts.

Disk Space (All Web Front End Servers, DB servers, Index Server)

Alteon Health Checks(SharePoint F5 Load Balancing)

Backup Job Monitoring(Content DB Backup in Physical server and Tape Backs)

SharePoint Services monitoring and IIS Services.

DB services monitoring

Health services monitoring

Search Crawl monitoring.

Site URL check in each WFE

Project Tasks:

Working with development team right from project initiation, requirement gathering, Deployment.

Finding the capacity(Content DB, Logs) for the developed project based on the input providing from Business and development team

Working with development team on analyzing the design documents provided for the SharePoint project.

Implementing the project from SIT, TEST, Pre-Prod to Production &DR.

Solution Deployment, Backup and Restore tasks, Creating Web App, Site collection from root level.

SharePoint 2007 to SharePoint 2013 Migration:

Infrastructure

Configuration and deployment of the Front End Servers, Setting up the Office Web Application Servers, Setting up the SharePoint 2013 Application Servers,

Setting up the Service Application.

Enterprise Search Service Application configuration

Managed Metadata Service Application

User profile Service Application

Setting up the AvePoint Docave Servers for Migration

DocAve Manager Server

DocAve Agent Server

SP 2013 Architecture

Involved in Information Architecture

Involved in Governance Planning

Branding:

Deployment of converted SharePoint 2013 branding package on the Servers and testing.

Showcase Site:

Deployment of Showcase Site on the Servers as per the Business requirement and testing.

Site Provisioning Wizard:

Deployment of Custom Application which automates the Site provisioning process

Customization:

Analysis and getting the list of customization from the SharePoint 2007 and deploying the recoded customization in SharePoint 2013 environment for migration.

Migration:

Migration of SharePoint 2007 Content to SharePoint 2013 using third party tool AvePoint Docave Tool

Documentation:

Involved in Service Catalogue documentation and Service transition.

Management Tasks:

Streamlining the better process for the team to find a solution within the SLA.

Updating the SharePoint Portal with the all the details of the team and process, documents.

Preparing the Scorecard (SharePoint Services details for the complete month) to the management.

Aspiration:

Learning SharePoint 365 Sharepoint Online in detail and provide architecture/support for the upcoming projects.

As I.T. Analyst (SharePoint Administrator)

Duration: Since Oct’11 to April’13.

Involvement:

Working on the Document Management System Project, which involves Sharepoint 2010 Administration for development farm. The document management system is a solution for storing and tracking electronic content. The documents are physically stored in mail rooms. The documents will be scanned and stored electronically in the document management solution. SharePoint 2010 will be used for managing the document. The DMS Project involves Routing component, Processing Component, Bulk Uploader tool and Enterprise Search.

Worked on creating Site Columns using PowerShell client object model scripts.

Administer SharePoint 2010 using the user interface and Windows Power shell.

Worked on creating Site collections and content types for the Document Management System.

Working on testing the SharePoint bulk Uploader tool which is developed in Client object Model.

Worked on the Content type hub deployment and Publishing the Content type to other Site collections in CXSharePoint 2010.

Worked on the Managed Meta data Service which involves creation of Termset and Terms in Sharepoint 2010.

Enterprise SharePoint 2010 Search Configuration using Powershell for Document Management System.

Bulk Upload Utility Tool Testing which was used to upload documents from landing site to SharePoint Site.

Worked on Backup and Restore of Site collection and Import/Export for Sharepoint 2010 Service Applications.

Worked on Capacity Management for Document Management System Project.

As Software Engineer (SharePoint Administrator)

Duration: Since Sep’10 to Sep’11.

Involvement:

Installing and configuring SharePoint 2007 on Test, Development environment.

Installing and Renewing the SSL Certificate in the production Environment.

Testing the performance for the new release in comparison with the old release.

Working on Release Management with HP Quality center.

Deploying Break Fix and Bug Fix on the Test and Development Environment.

Planning and Executing the Migration projects from SharePoint Sub site to SharePoint Site collection.

Working on Incident, Service Management Production Servers.

Trouble shooting documentation which is maintained and stored in the SharePoint for the future reference.

Preparing product documents and validation guides for the production change test.

Testing the CR in Test, Development before Implementing to Production

Successfully completed technical training within stipulated time like Microsoft Office SharePoint Services/Server, Windows Administration, SQL database commands etc., for the purpose of supporting and maintaining Software-Application related to ERP.

Configuring and using Metalogix : SharePoint Site Migration Manager tool for migrating sites and troubleshooting the issues involved.

Executing IQs(Installation Qualification) and doing System Readiness Testing using the testing tool : Mercury Quality Center.

Sonata Software Deputed at as “Senior System Analyst”.

Duration: Since Mar’08 to Sep’10.

Involvement:

Leading on Support Ownership for HP E-enabled SharePoint applications for Trade Customers.

Job involves SharePoint lead for SharePoint deployment for new projects (BPO Setup), development of new Processes, Standardization of Existing Processes, analyzing existing Processes and standardizing, co-ordination with different teams to have the Customer setup (SharePoint implementation) ready for functioning new application, co-ordination with the Client Account Manager and help him out in assessing new projects. Job also involves providing guidance to L2 support team in resolving critical and sensitive issues.

Provide guidelines and recommendations to the Product Development and Operation Management teams with various aspects of enhancements with regard to automating the process and identify process failures

Responsible for all levels of Service delivery and quality assurance as per SLA Agreed.

As part of support…

oInstalling & configuring MOSS’07, Portal, and Workflow Applications in all environment servers.

oTaking on Administration of SharePoint Central Administration in Production, Test, Dev servers.

oDoing Backup & restore for SharePoint site, Database as per business requirement.

oDeploying web part, features, solutions, workflows .etc

Manage & Maintaining Domain controller for HP Trade Customers.

Installing and configuring Domain controller on Test environment.

Installing and Renewing the SSL Certificate in the production Environment.

Testing the performance for the new release in comparison with the old release.

Knowledge Transfer to New Team members for which learnt for the past two years.

Provided Training to the Level one team to improve the Application Knowledge

Planning and organizing support related issues.

Change Request implementation in Production Servers.

Trouble shooting documentation which is maintained and stored in the SharePoint for the future reference.

Preparing product documents and validation guides for the production change test.

Testing the CR in CITE before Implementing to Production

Successfully completed technical training within stipulated time like, File net, Microsoft Office SharePoint Services, Windows Administration, SQL database commands etc., for the purpose of supporting and maintaining Software-Application related to ERP.

Understand the in depth Functionality and Technical Operations of the ERP-Applications related to Reconciliations, E-Forms and Reports developed by Hewlett Packard and provide support 24/5 to the HP-BPO clients around the world in maintenance of the Applications.

As L1 Technical support Engineer.

Duration: Since July ’06 to April ’07.

Obligation:

As Portal site administrators, runs a Site Usage report to view statistics and posted to SharePoint team.

Managing Access Permissions for sub sites, document libraries, lists… etc

Publishing News and alerts into SAP corporate portal.

As of SharePoint Team Space Administrators.

oDeleting/Regain SharePoint team space

oTrack disc usage monthly or more often, and report it on SharePoint team

oTurn off versioning in document libraries unless absolutely necessary

oDo not allow storage of photographs unless they have a business purpose

Installing & Configuring Win’03 servers in Testing Labs.

Providing Hot line support to end-users over phone

Giving Win XP/Application support over RDP, Net meeting, PC anywhere, Web Ex

Installing & Configuring VMware workstation and managing back up.

Monitoring and supporting SMS client & McAfee Antivirus 8.0.

Configuring RSA secure id & providing support for respective users.

Job Title History

Job Title

Organization

Months Worked

Senior SharePoint Administrator

Total eBiz Solutions

(Client: Government Technology Singapore)

Nov-2014 To Till Date.

SharePoint Technical Analyst

Optimum Solutions Pte Ltd

(Client: Standard Chartered Bank)

May-2013 To Oct-2014.

I.T Analyst

Tata Consultancy services

Oct-2011 To Apil 2013.

Software Engineer

Mphasis Limited

an HP Company

Sep-2010 To Sep-2011.

Senior System Analyst

Sonata Software Ltd.

Richmond Road, Bangalore.

2008-Mar To 2010-Sep

L1 Technical Support Engineer

Hp Invent.

Electronic City, Bangalore

2006-Jul To 2007-April.

Educational Qualification

Name Of The Institute

Degree

Year Of Passing

Aggregate

Mahendra Engineering

College, Anna University, India

B.E

(E.C.E)

2006

79.00%

Gugai Higher Secondary

School, Salem.

H.S.C

2002

82.16%

Gugai Higher Secondary

School, Salem.

S.S.L.C

2000

82.40%

Technical Summary

Operating Systems : MSDOS, Windows 2000 and 2003 server, XP, Vista, Win 7,Windows 2008 Server R2

Microsoft : Sharepoint 2013, Sharepoint 2010, MOSS 2007, WSS 1.1, 2.0, 3.0.

Programming Language: C, Active Directory, SharePoint Portal Migration using Metalogics, DocAve Tool, Sharegate Tool

HP : E-forms, CARTT, HP OVSD 4.5, HP OVPA, HP Quality Center.

IBM : Identity Service management(ISM), Remedy Management

SQL Version : SQL Server 2008 R2, SQL Server 2005, SQL Server 2003.

Skill Set

Management of global Win XP/2003 support infrastructure and several remote sites, using ITIL model involving Incident, Problem, Capacity & Availability Management and Change Control.

Basic Knowledge in DNS, DHCP, FTP, Telnet, IIS6.0, IIS 7.0.

Good Knowledge on SharePoint Support and Administration.

Basic Knowledge in VMware workstation 5.5, VMware server.

Windows 2003 Server 5.2, Windows XP 5.1 & Windows 2000 5.0 Administration.

Good Analytical and Problem solving skills.

Awards and Activities

Appreciation from the GOVTECH Project Manager for the outstanding support and completion of 5 years Customer delight.

Got Appreciation from the SCB Business people and Top level management for providing the right solution for major activity in Bank.

Appreciation Certificate from HP Invent Project head for outstanding performance.

Certified by HP Invent for working in contingency period.

Appreciation Certificate from Oscar Murphy for the Customer Impact Session in Sonata Software.

Won the Best Student Award for the year 2004-2005 in our college.

Merit Certified for National IT Aptitude Test conducted by NIIT.

Undergone In plant Training at BSNL.

Participated in Paper Presentation in VLSI Systems at Genesis ’06 National Level Symposium.

Active Member in National Service Scheme.

Participated in Sports and Cultural Events.

Reference

Kian Nam Neo, Veera Nagarajan,

Senior Manager, Senior Manager

GOVTECH, Standard Chartered Bank

MBC, Singapore. Changi, Singapore.

Deepak Chander, Shyam Sundar

APAC Team Leader (GSCB) HP BPO Support Manager,

Hp Invent, Hp Invent,

Electronic city, Bangalore. CVR Raman Nagar, Bangalore.

Praveen Jangira, Rajesh M.G

APAC Project manager (GSCB) Support Manager (IP)

Hp Invent, Sonata Software Ltd,

Electronic city, Bangalore. Richmond Road, Bangalore.

Reference

I hereby declare that all the above information is true to best of my knowledge.

Place: Singapore. Yours Sincerely,

Date: [Suresh Shanmugam].

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