Desktop Support Data

Conor Musselwhite

**********@*****.*** 804-***-**** Connor Musselwhite LinkedIn

EDUCATION

Virginia Commonwealth University (VCU) Richmond, VA

Master of Science Information Systems Expected December 2021

Relevant Courses: Systems Analysis, Business Analytics

Virginia Commonwealth University (VCU) Richmond, VA

Bachelor of Science in Business Administration December 2018

Relevant Courses: Business Process Reengineering.

RELEVANT SKILLS

General Technical: Microsoft Excel, SQL, R, Microsoft Visio, Microsoft project,

ERD, WBS, and Wireframing.

INFORMATION SYSTEMS EXPERIENCE & PROJECTS

LAN Design Project (INFO 300) Fall 2020

Created diagrams for LAN floor plan including the wiring with furnishings, premises wiring, and wall jacks as well as a Rack diagram clearly indicating the DMZ and IP addresses.

Compiled bill of details for LAN setup based on business requirements: indicating the specifications needed for the project by compiling purchase orders and an accurate summary of estimated costs.

Data Analytics Project (INFO 664) Spring 2021

Aggregated data from multiple sources to provide stakeholders with key insights.

Used Excel and Tableau to develop data visualization models.

Created and presented visualizations to synthesize insights and drive decision making.

PROFESSIONAL EXPERIENCE

Virginia Commonwealth University Richmond, VA

IT Desktop Support Technician November 2020–Present

Gathered technical requirements from college staff to implement the correct hardware systems.

Analyze computer hardware to determine root cause of problems.

Efficiently use IT ticketing system to successfully decrease incident response time.

Thoroughly and accurately document instances of repairs.

Paychex, Inc Richmond, VA

Small Business Sales Consultant October 2019–May 2020

Met with key stakeholders to develop business process requirements.

Documented business requirements to tailor innovative human resource solutions for clients.

Compiled and integrated employee data to ensure an accurate onboarding process.

Continuously built relationships with referral partners to achieve company growth goals.

Logistics Solutions Representative Richmond, VA

JB Hunt Transport January 2019-October 2019

Developed relationships with customers to achieve business objectives.

Operate the logistics schedules to achieve efficiencies for client’s supply chain.

Collaborated with team members to improve business processes and achieve assigned directives.

Developed and documented business requirements to implement JB Hunt’s solutions.

Created and maintained appropriate status reports to internal and external stakeholders.

International Consulting Program SOAR & Sport Prague, Czech Republic

Financial Consulting intern/ Supply Chain Intern May 2018–July 2018

Enabled effective decision making by retrieving and aggregating data from multiple internal sources.

Engineered and implement a financial model to forecast company data.

Scheduled and organized project tasks to ensure timely project completion.

Presented research and final data to key stakeholders.

Effectively analyzed market data to improve business processes.

Implemented project scope, project schedules, and management documentation.

OTHER RELEVANT EXPERIENCE

Business Ethics Competition, VCU: Team Lead 2018

Professional Fraternity of Rho Epsilon, VCU: Member 2018

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