Executive Customer Service
Resume:
SENIOR EXECUTIVE
DWAYNE ADIN ANDREW
**********@*****.**.**
SKILLS
Strong communication and
interpersonalskills
Goodproblem-solving and
organizational skills
Ability to interface with
management and work well in
a team environment
Hands-on experience in MS
Office Suite, including MS
Excel, MS Word, and MS
PowerPoint
EDUCATION
Bachelor of Business
Administration
(June 2011 toApril 2013)
Patrician College of Arts and
Science, India
High school
(June 2009 to April 2010)
St. Patrick’s Anglo Indian,
India
EXPERIENCE
SENIOR EXECUTIVE - EFB & TECHNICAL PUBLICATIONS
(August 2016 – July 2020)
Interglobe Aviation Limited (IndiGo Airlines)
Amending onboard and EFB Aircraft manufacture manuals and following up for updates in case of delay
Training workers in job duties, safety procedures and company policies
Planning, organizing, and overseeing operational logistics of the organization
Establishing work schedules, resolving work-related issues, and preparation and submission of other reports
Requisition of supplies and materials
Maintenance of all records of documentation including the receiving, distribution and acknowledgment system
Periodical audit of the validity of all the documents, manuals, and circulars, both in the technical library and onboard. EXECUTIVE - CUSTOMER SERVICE
(March 2014 – July 2016)
Interglobe Aviation Limited (IndiGo Airlines)
Excelled in challenging, time-constrained environment
Was responsible for meeting inbound flights, assisting passengers with connecting flights, checkingpassengers in, and helping them board outbound flights
Transported bags and parcels to aircrafts, loaded aircrafts, and re- routed misconnected or misplaced baggage
Performed supervisory duties
CUSTOMER SERVICE AGENT
(August 2013 – January 2014)
Ceequence Technologies
Maintained shift statistics and took corrective measures for variances from the plannedschedules
Mapped clients’ requirements and coordinated the implementing of processes in line with the guidelines specified by the clients
Identified areas that required improvement and implemented measures to maximize customer satisfaction levels
Ensured individual targets were met by achieving completes per client PROJECT
Internship
The Taj Clubhouse
(December 2012 -
January 2013)
Final year project based
on the Effectiveness
of Performance Appraisal
on Employees
LANGUAGE SKILLS
English
Native or bilingual proficiency
Hindi
Professional working proficiency
Tamil
Professional working proficiency
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