Visharad K. Sudan

Program: Computer Sciences

Email : adkkdn@r.postjobfree.com

Course : Bachelor of Engineering

**** ****** - * **** **. 5 Nanak Nagar Jammu 180004

Batch: 2012-2016

Contact No. 700-***-****

Objective:

Aspiring for career enriching opportunities, to get practical experience and grow at professional as well as personal level thereby directing my future endeavours as an asset to the organization.

Work Experience:

RVS IT PVT Limited

Project: Network and Server Support engineer (UK Project in Hospitality IT)

Designation: Assistant Team Manager (Level 2)

Duration: Current employee (Joined 15th January 2018)

Roles & Responsibility:

• To maintain a high degree of customer service for all support queries and adhere to all service management principles.

• To take ownership of user problems and be proactive when dealing with user issues

• Proactive monitoring of system performance and issues using RMM monitoring tools.

• To ensure the accessibility of the IT organization and the team.

• Provide 2nd Technical Support to clients working remotely using email, phone, or via chat to resolve issues before SLA breach.

• Perform PC/Laptop setup, diagnostic, repair, and upgrade system software and hardware.

• To effectively manage all incoming Incidents, Service, and Change Management requests and provide/co-ordinate resolutions.

•Monitor computer networks for security issues.

•Investigate security breaches and other cybersecurity incidents.

•Install security measures and operate software to protect systems and information infrastructure, including firewalls.

•Develop company-wide best practices for IT security such as GDPR.

•Stay up to date on information technology trends and security standards.

Hewlett Packard (HP)

Designation: Technical Support Engineer (Level 1)

Duration: 6 months

Roles & Responsibility:

• Experience in taking calls for resolving network issues, configuring operating systems, and using remote desktop connections to provide immediate support.

• Troubleshoot keyboard, mouse, Wi-Fi related issues of high-end HP product such as Spectre, Omen and business Laptops/Desktops, etc.

Academic Qualification:

Academic Details:

• BE Computer Science (Aggregate: 61 )

Educational Details:

Class

Institute/Board

Session

Marks/Grade

12th

Army School Kaluchak, Jammu (CBSE)

2011-2012

71.00 %

10th

Army School Kaluchak, Jammu (CBSE)

2009-2010

9.0(scale 10)

College Project(s):

•Food World

Agency: MIET Jammu

Description: It is a mobile app that can be used to get information regarding dishes that can be made with the help of different ingredients. This app is also useful if you want to mix various dishes and as a result one would get the dish which is a mix of all dishes selected.

Training(s):

ASP.NET - TATA CMC (Tata consultancy services)

Knowledge about the development of basic web applications and services for windows. The training was particularly based on .NET framework applications. Before starting with .NET, we were also taught about concepts of C#. We worked on the platform Visual studio and developed a website of School Management.

• Completed C language course from NIIT

• Completed Java language course from NIELT (Oracle certified)

Technical Skills:

• Troubleshooting network-related or Wi-Fi access points issues.

• Active Directory and Remote Desktop Servers.

. Hands on experience of troubleshooting the network of Hotel and handling critical faults.

• Good skill in Microsoft Server 2008/2012/2016 and other Microsoft products such as Office 365 and Azure.

• Experience in VMWare, Hyper-V, and Virtualisation, use of failover cluster.

• Experience in Exchange 2010/2013.

• Knowledge on Microsoft based operating systems with an emphasis on Windows desktop technologies (Windows 7/8/10)

• Hand on experience with Taking Remote control, Managed Antivirus, Manage Online Backup such as Solarwinds Backup & Recovery

• Experience on creating VPN for user in firewall such as Sophos, Watchguard, and Draytek

Workshop:

•EMC Corporation - EMC Academic Associate

Details: EMC Academic Associate, Cloud Infrastructure and Services

• Quadcopter Aerotrix

Details: In this workshop, we designed and fabricated our own quadcopter with the kit provided to us by Aerotrix. Fabrication involved proper calculative process and also we got to know about technical details of quadcopter.

Achievements:

•Among the few students from college selected for the Mentorship programme.

•Participated in C++ Debugging at 2nd CSI J&K state student convention.

•Completed 4 levels of gruelling survival boot camp in a remote jungle location in J&K.

Extra-Curricular Activities:

Member of Organising Committee at 2nd CSI J&k State Student Convention.

Member of Hospitality team at Sammilan 2k15, annual cultural & technical fest of MIET.

Participated in Fashion Show & Dance competition at Sammilan 2K14, annual cultural & technical fest of MIET.

Represented MIET Jammu in Lovely Professional University Jalandhar

Won second prize in technical quiz held in BITS PILANI

Capabilities:

•Management Skills and Leadership Quality

•Strong willingness to learn new skills with undying enthusiasm.

. Strategic thinking skills

•Good communication skills and ability to work in a team.

•Quick learner & Punctual

•Friendly and adjusting behaviour

Personal Dossier:

.

Date of Birth

: 07/12/1994

.

Father’s Name

: R.K Sudan

.

Sex

: Male

.

Marital Status

: Unmarried

.

Nationality

: Indian

.

Languages Known

: English,

Hindi

(Visharad Sudan)

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