Insurance Customer

Internal Information

K. Kim Warren

**** *** **** **. ********, TX 77584 281-***-**** *********@*********.*** Investigator Risk Management

A highly skilled professional with over 19 years of experience in planning, development, continuous improvement, strategic implementation, integration and execution of Risk Management, Business Continuity, and Fraud prevention solutions to deliver robust, performance-driven, and customer-centric operations.

Innovative and analytical business leader combined with years of expertise honed in insurance, data analysis and fraudulent pattern identification, while focusing on customer service and customer retention. A determind professional known for investigating fraud and identifying risk. Leadership Success Highlights

Program Execution – Standaridized the approach for planning/response/restoration using continuous improvement methodology across global locations including primary internal data centers.

Simplification – Avoided company loss due to penalties and loss business through effective planning and coordination of vendor relations.

Compliance – Handle claims effectively and efficiently, assuring compliance with Texas Department of Insurance regulations and avoiding financial penalties.

Strategic Planning – Designed strategy in collaboration with businesses, vendors, and employees.

Built project implementation plan to enable smarter sourcing decisions across the company.

Human Resources – Steer human resources functions within direct team, coach team members, provide training, participate on interview panels, and enforce Performance Improvement Plan for employees when required, resulting in high performance team.

Professional Experience

ALLSTATE INSURANCE COMPANY Houston, TX 2001–Present Senior Fraud Investigator

Assess risks and compliance through data and patterns, and monitoring policies and applicable laws.

Communicate with customers and company personnel, utilizing active listening and interpersonal skills.

Complete required field investigations on referred files ahead of deadlines.

Conduct underwriting reviews to limit the company’s risk, and protect the brand.

Coordinate investigations with other insurance companies, National Insurance Crime Bureau, vendors, and law enforcement.

Direct Examinations Under Oath

Experience in Auto, Property, and Casualty Claim Handling.

Indentify fraud patterns and anomalies through analysis of facts and evidence.

Input all information regarding fraud investigations into detailed reports to be submitted for review.

Participate in group discussions with team members to develop new ways to deter fraud.

Utilize effective interpersonal and active listening skills during interviews with customers and witnesses. Insurance Leadership Program

On-the-job training in business dynamics, career strategies, communication skills, problem solving, decision- making and project leadership.

Values Offered

Analytical

Communication

Creative Thinking

Decision Making

Organizational

Process Development

Risk Assessment

Strategic Planning

Vendor Management &

Negotiations

Internal Information

K. Kim Warren Page Two 281-***-**** *********@*********.*** Professional Experience continued

TEXAS DEPARTMENT OF CRIMNIAL JUSTICE Houston, TX 1994 – 2001 Senior Parole Officer

Kept accurate records of parolee’s activity, behaviors and progress.

Successfully handled caseload and male and female parolees, offering support and job assistanc.

Conducted trainings for parolees and staff.

Served on the interview and hiring panel for new employees. Career Summary

ALLSTATE INSURANCE COMPANY – Houston, TX (2001–Present) TEXAS DEPARTMENT OF CRIMINAL JUSTICE – Houston, TX

(1994 – 2001)

Professional Development & Designation

Texas Dept. of Insurance - Property & Casualty Insurance Licence American Educational Institute – Senior Claims Law Associate (SCLA) Education

Bachelor of Business Administration – Major: Business, 1990 SAM HOUSTON STATE UNIVERSITY, Huntsville, TX

Notable Achievement

Received the Good Hands Awards

multiple times during my 19+ year

tenure Allstate for exceptional

performance, customer service, and

innovative ideas..

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