Engineer Service

Harshit Adhikari

Automobile engineer

Address: Jaipur, RJ, 302017

Phone: 950*******

E-mail: ***************@*****.***

Dead line driven automobile engineer with 2.1 years of earth moving machine industry experience. Works under tight schedules and limited budgets to achieve MTTR. Well –versed in coordinating and managing after sales and service projects along with dealership management.

Liugong India Pvt. Ltd

Engineer: 5 months

Managed the tracking of South region’s KA calls on daily basis

Coordinated with other dealers of region for parts availability

Tracked PWC decisions and escalation

Tracked part dispatch and escalation.

Key Account & Institutional customer(like Shree cement,HG Infra) handling of Rajasthan Territory

G.E.T ( Product support Dept.) : 1 year 4 months.

Worked with dealer to understand the needs and provide after-sale service.

Resolved conflicts & negotiated mutually beneficial agreement between dealer and customer.

Increased customer satisfaction by resolving product/resolving issue.

Resolved machine problems, improved operations and provide exceptional client support.

Managed on-site evaluation, internal audits and customer surveys

Trained dealer service engineers on campaign processes and M-service processes to streamline overall productivity for campaign.

Managed the pan India MTTR for the complaints and supervised the team of 20 staff member.

Liugong India Pvt. Ltd.

Intern (Product Support) : 3 Months.

Supervised the team of 20 staff member.

Worked with dealer to understand the needs and provide after-sale service.

Resolved machine problems, improved operations and provide exceptional client support.

Eicher Polaris Pvt. Ltd.

Intern (Production): 6 Weeks.

Performed a Kaizen on welding line.

Managed the team of 30+ technicians on line.

Done time study on Welding & Paint line.

Designed a child part on Solid works for the introduction to the line.

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Successfully performed Kaizen on welding line.

Won 1st prize in Engine overhauling competition.

Built 940Kgs sports car as college project.

Qualification

Board/University

Year

Cgpa / %

B.E Automobile

Chandigarh Uni.

2015-2019

6.44

High Secondary

St. Joseph Convent

2015

63.60

Secondary

Jaipuria Vidyalaya

2013

7.2

Power point

Solidworks & Autocad.

Cost reduction and budgeting

Engineering Support

Dealer Management

M-service & DMS

English

Hindi

Bangali

I strongly feel myself suitable for this opportunity on grounds of my experience and hope you’ll find the same.

Date : 25.02.21 Harshit Adhikari

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