Customer Service Representative, Management

VJW

SKILLS

Excellent customer service skills

Proficient in Microsoft programs

Detail oriented

Trained in psychotropic medication

Administration

Restraint training

Great problem solving skills

Experience with credit card statements and payments

Sales experience

Telecommunication experience

Typing up to 92 words per minute

Proficient in

Public speaking

VERONICA J. WESTFALL

210-***-**** ******************@*****.***

EXPERIENCE

INTERPRETER • CAPTIONCALL • DEC 2018 – NOV 2019

Repeats phone calls for hard of hearing clients verbatim. Follows all ADA guidelines. Complies with attendance policy standards.

SERVER • BUBBAS 33 • FEB 2018 – DEC 2018

Listen closely to guest’s orders and place them in the computer system accurately. Efficiently deliver all orders. Ensure guest satisfaction. Solve any problems that may arise. Keep area clean.

CALL CENTER REPRESENTATIVE • KOHLS • SEPT 2016 – FEB 2018

Answer inbound customer calls. Take credit card payments. Explain credit card statements. Solve delivery issues. De-escalate stressful situations with clients.

HOUSEPARENT • HILL COUNTRY YOUTH RANCH • AUG 2014 – SEP 2016

Live in caregiver for foster children. Trained in restraints. CPR trained. Psychotropic medication administration. De-escalation training. Provide emotional support and advice to residents. Comply with CPS regulations. Report all incidents in writing. Implement changes according to performance reviews with management.

EDUCATION

ASSOCIATE OF PSYCHOLOGY • MAY 2019 • NORTHWEST VISTA

3.0 GPA. Psychology scholarship awarded. Ethics course taken.

HIGH SCHOOL DIPLOMA • MAY 2011 • RIVERTON HIGH SCHOOL

VOLUNTEER EXPERIENCE OR LEADERSHIP

Current fundraising officer for the Psychology club at Texas A&M University in San Antonio. Currently holding officer position for Toastmasters at Texas A&M University in San Antonio. Previous trainer experience in the hospitality industry. Volunteer experience with San Antonio State Hospital. Volunteer experience in building houses for low income families in El Paso, TX.

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