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JUDIEL BUENO V. RAYO

Bachelor Degree (AB Political Science)

Mobile No 096********

Email Address: rayojudiel83@ Gmail. com

Educational Attainment:

****-**** * ***** *** Proper - University of Perpetual Help Rizal

2000-2004 AB Political Science -University of Perpetual Help Rizal

1996-2000 Saint Michael Institute (Bacoor Cavite)

1990-1996 Zapote Elemtary School ( Las Piñas City)

TECHNICAL SKILLS /QUALIFICATIONS:

Troubleshooting, Installation and Cross-connection on circuits to different equipment

Knowledge of basic router configuration, TCP/IP, LAN, WAN

Proficient in Microsoft office Application

With basic knowledge on Adobe PhotoShop, HTML, Visual Basic

Excellent communication skills

Fluent in English, Filipino Language

Industrious and Hardworking

Assertive and able to handle critical situations and pressure

Honest and Punctual

With strong customer service orientation

Good typing skills

Work Experience Information

IQOR (Sprint Account) July 2015 - December 2015

Answering phones and assisting with claims

Handle confidential information discreetly

Maintain documents as requested

Support other clerical activities, as assigned

Convergys Glorietta Makati (Amex Fraud account) March 2015 - July 2015

Detect and minimize credit and fraud risk whilst enabling profitable spend at the same time

Real time, transaction level credit and fraud risk assessments

Point of Sale (POS) approval

Charge reversals

Resolve cases within the assigned empowerment limit

Sykes.Inc (Verizon Business) August 2010- February 2014

Responsible for the installation, testing and certification of telecommunications transmission equipment; associated ancillary electronic equipment and wiring per engineering specifications and operational procedures, both in technical facilities as well as on customer property in accordance with published Verizon Business standards.

Performs assembly, install, configuration and/or testing of various equipment along with associated wiring and cabling in accordance with published Verizon Business equipment standards with little or no support.

Coordinates the installation, testing and turn up of systems with all Original Equipment Manufacturers involved to ensure transmission systems are in accordance with vendor and company specifications with little or no support.

Performs testing and diagnostic procedures on equipment according to published equipment standards, all with little or no support.

Responsible for the coordination and escalation with international carriers such as AT&T, Level 3 Communication, Wind stream, Time Warner, Sprint and other telco partners for efficiency in managing and completing of an order.

Responsible for setting up a dispatch and conducting loop testing on DS3, OC3, OC12 –PIP, private line, point to point and channelized circuits. Ensure that the link was established by accessing router, configuring networkelements in the network.

First Source Limited (Verizon account LBW)

Designing the circuit, handling different escalation through calls and Email Tracking all orders.

Cross connections, testing the circuit Handling different escalations through calls and email and creating Ticket.

Character Reference:

Erick Sabado

IT Manager

Customer Logistic Officer

Parañaque City

917-***-****) (02) 852-1894

Kalo Baltazar

Operations Manager (Verizon business)

Firstsource Solutions limited

Northgate Alabang MUntilupa

091********/office number 858200

Robert Batino

Team leader Tasc team

Firstsource Solutions limited

Northgate Alabang Muntilupa

096556052

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