Administrative Assistant Customer

KEVIN LAM

**** ********* ***, ********, ******** 21045

Phone: 443-***-****

Email: adkk2c@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/kevin-lam-730556165/ ABOUT

A recent college graduate who is looking for opportunities in the Business Technology Administration work field. I want to be able to apply my skills, knowledge, and understandings that I’ve learned through past coursework’s and job experiences to achieve a suitable position where they can be utilized to my potential. I’m currently pursuing certifications along the way as well.

SKILLS

• Strong Customer Support

• Microsoft Office Proficient

• Great verbal and written communication skills

• Ability to organize, prioritize, and multitask

• Strong positive attitude and team ethics

• Excellent time management

EXPERIENCE

DICK'S SPORTING GOODS

Ellicott City, Maryland

Footwear Associate/Customer Service Cashier/Apparel Associate July 2019 - Current

• Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

• Greet customers and responded to informational requests.

• Received product orders, unloaded merchandise, and arranged store stock into appealing displays.

• Helped customers find specific products, answered questions, and offered product advice.

• Trained new employees in cashiering procedures, helping in resolving customer issues. ELITE NAILS SALON

Ellicott City, Maryland

Administrative Assistant January 2020 – August 2020

• Planned and prepared workflow schedules, delegating tasks for 3-member team.

• Analyzed trends and identified consumer demand to ensure great service

• Managed personnel scheduling, facilitating adequate coverage to meet demand. TUTORING GENIUS

Germantown, Maryland

Tutor April 2019 – August 2019

• Developed training materials, such as handouts, study materials and quizzes.

• Provided one-on-one and group tutoring instruction for over 5 students.

• Taught students how to study, take notes and complete test questions.

• Coached students through challenging material with positive reinforcement and encouragement. EDUCATION

BACHELOR OF ARTS IN BUSINESS TECHNOLOGY ADMINISTRATION September 2019 – December 2020 University of Maryland - Baltimore County, Baltimore, MD

• 3.28 GPA

UNDECIDED/PURSUED ECONOMICS July 2018 – May 2019

University of Maryland - College Park, College Park, MD

• Maryland Soccer Club Member

ASSOCIATE OF ARTS IN ACCOUNTING August 2016 – July 2018 Howard Community College, Columbia, MD

• 3.1 GPA

HIGH SCHOOL DIPLOMA August 2013 – May 2016

Oakland Mills High School, Columbia, MD

• Completed professional development in Business

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