Manager Electrical Engineer

MEHNAZ HAMID

** ********* ******, ******** ****, ON, CANADA L4S 2P4, 647-***-****

adkjvv@r.postjobfree.com

A professional having extensive experience in supporting large and complex IT/Telecom networks with focus on Network Infrastructure (Transport & IP), Network Design and Engineering, Operation & Maintenance, Service Assurance, Project Management and Business Analysis.

ACHIEVEMENTS:

In depth understanding of Transport Layers DWDM/CWDM/OTN/SONET. Well versed with ROADM Functions in context with Colorless, Directionless & Contention less features and flexible Grid (CDC-F).

Possess Knowledgebase of SDN, NFV and NaaS.

Advance writing skills in creating professional processes and procedures identifying Technical Requirements, implementation MOPs and job packages.

Clear understanding of Network (Transport and Data) Incidents and troubleshoots. Able to localize the fault location based on Network alarms and OTDR results.

Extensive experience in managing, Enterprise implementations, System Migrations, System upgrades, Process Automation, Emergency threats and Releases.

Effectively evaluate latest trends in the industry and work with vendors as per POR/POI and to align Network vision for short term and long term plans.

Capable of identifying Risks through careful analysis of technical and statistical data thus developing Risk Mitigation strategy.

Developed, forecasted and maintained Project Schedule, Cost and Scope. Monitored Project status and reported Project details to senior and executive management. Collaborated with senior management to review project data and identified opportunities for improvement.

Excellent understanding of Process Improvement tools (ACMP, MIRA etc).

Highly experienced in using Performance tools (SPLUNK, Down Detector, FIRM, Dugo) to create variance analysis and root cause analysis.

Maintained high level of performance under pressure in a fast-paced changing environment by planning, managing and coordinating internal business units, cross functional teams, strategic partners, external partners, sub-contractors & vendors.

Excellent Time Management, People Management, Problem Management, Change Management, Co-ordination, Communication and Interpersonal skills.

Proficiency in MS Office suite, MS Project, Visio, Power Point, Share point, SAP.

Knowledge of programming languages such as Python etc and SQL Database.

Electrical Engineer with Majors in Electronics, Diploma in Telecommunication Technology, PMP, ITIL, CCNA and CCNP certified.

PROFESSIONAL EXPERIENCE

Telus, Markham, ON (Sep 2017 – Present)

Senior Network Specialist/Team Lead

A responsible Wireline/Wireless Team Lead ensuring coordination of all team members focusing on network reliability and service delivery of Telus Coast to Coast network comprising of Transport (DWDM/SONET), Legacy Wireline Legacy and VOIP switches, routers, servers, Wireless LTE/GSM/WCDMA RAN and Core network, and cloud based SDN/NFV elements.

Create MIRA (Major Incident Report Application) to address critical outages/failures.

Create NAR (Network Activity Report) for managing releases/changes by mitigating risk factors during change implementation thus ensuring network and service reliability.

Participated in Automation Project based on Automatic handling of alarms using Re-solve thus reducing MTTR and human intervention error.

Handling issues such as LOS/LOR/Frame Loss/Laser Shutdown/Power alarms etc related to DWDM, CWDM, SONET (Classic Nodes), IP Transport, Multiservice IP/MPLS, Passive Optical Networks (PON), HDSL/XDSL and Digital Microwave Radio.

Solved troubles related to Power Plant (Gen/Batt/Rectifiers/UPS). Dealt with Environmental issues comprising of Temperature/HVAC/FIRE/AHU/Veeder root fuel.

Participated in project to Upscale NOC from legacy first level support Center into Network Triage Center. Upgraded NOC into SOC by introducing service-based reliability using Down Detector application, Zhilabs Performance tools.

Participated in developing and testing of ACMP tool, Automated Callout Management Portal.

Excellent collaboration with various stakeholders namely Telus Event Management, Wireless/Wireline Network Ops teams, Escalation Management, External partner (Bell, Rogers, BGIS) Vendors (Huawei, Nokia, Cisco, Ericson…etc) and Corporate Customers/Clients.

Managed NOC schedule by providing business continuity using HR effectively and efficiently.

Establishing technical bridges for incident handling and involving concerned support teams for fault rectification, root cause analysis and service restoration.

Telus, Markham, ON (Sep 2014 – Sep 2017)

Network Specialist

Responsible for the delivery of TELUS Mobility core network services comprising of Huawei eNodeB, Nortel /Alcatel/Lucent switches, Fujitsu/Ciena Optical nodes OSS/OSP, Access nodes, Nokia NaaS infrastructure based on Cloud technology and BICS Int’l roaming platform.

Proficient in using wireline and wireless applications such as NuRemedy, Lynx, ACMP, MIRA, U2020, Down Detector, Site Pro, Netcool, Nucool, Preside, Circuit Vision, NetSmart, OneControl, Netact, Netcracker, Netscout, Rendezvous, Nokia HINT, ePATT and SPLUNK.

Working closely with stakeholders, vendors and business partners to ensure coherent and comprehensive approach for the delivery of core network services.

A strong team player by sharing knowledge base and updated information through trainings, meetings, workshops, conference calls and presentations.

Active member of NOC improvement process bringing in various changes/improvement through change request. Resolved numerous network issues through alarms log management and configuration management.

Group of Gold Line, Markham, ON (Jan 2011 – Sep 2014)

Project Manager

Performed project planning for EWSD/SONUS Replacement Project worth $2M. Replaced Legacy Siemen’s EWSD switching system by SONUS VOIP Softswitch.

Participated in collection and compilation of technical requirements to determine the scope of the EWSD/SONUS project, formulating SOW and RFP. Based on selection criteria, developed evaluation matrix and supported legal department to draft the Contract.

Developed WBS, Schedule and Cost plans for EWSD/SONUS Replacement Project.

Managed UAT (User acceptance testing), coordinated installation, cutover and traffic migration.

Managed network provisioning and worked with all related teams (IT services, Architecture, design development and testing).

Managed the development and deployment of software “LCR (Least cost routing)”.

Prepared milestones, weekly and monthly Project Status Reports to track the Project status.

Worked to update company's short term and Long Term Network Visions/Plans according to industry trends best practices and multiple vendor’s Plan of Record/Plan of Intent (POR/POI).

Group of Gold Line, Markham, ON (Aug 2006 – Dec 2010)

Senior Business Analyst

Performed Negotiations with Int’l Carriers about Settlement Rates, Volume of traffic (In/Out) and Quality of Service. Prepared mutual service agreement.

Performed Cost Business Analysis and worked closely with Stakeholder/vendors in identifying potential project impacts/risks thus designed tactical, operational and strategic risk plan. Performed Data Analysis and proposed measures to optimize dimensioning/capacity of Routers/Gateway circuits based on analytical reports.

Major accomplishment includes increase in traffic volume resulting in increase in revenue from 100 Mmin to 200 Mmin.

Prepared milestones, weekly and monthly Project Status Reports to track the Project status.

Pak Telecom Company Limited (PTCL), Islamabad (Sep 2004 – Aug 2006)

Manager Int’l Account

Performed Vendor Management by negotiations with bilateral carriers regarding “Settlement Rates” and formulating “Business case” based on the agreed rates.

Performed Co-ordination with Global Carriers for developing scope, schedule and cost management plan. Analyzed risks factors and steps taken to mitigate the risks.

Worked as Capacity Manager taking into account traffic handling capacity of transport network (SONET/SDH) for Company’s International TDM/VOIP traffic and defined routing for more than 300 Int’l destinations using 4 Int’l Gateway Switches.

Worked as SME for replacement of legacy Gateway switch/routes with Huawei’s NGN (Next Generation network). Conducted presentation for introducing NGN technology.

Prepared traffic analysis, Quality of Service, and Project status reports for EVPs.

Pak Telecom Company Limited (PTCL), Islamabad

Manager NOC (Sep 2000 – Aug 2004)

Managed two teams comprising of over 50 members. One team responsible for Technical Operations and the other team for Customer Services.

Performed Network Administration for Voice and Data Services involving Switches, Routers, Servers, Mainframe for various vendors such as Cisco, Alcatel, Siemens and Nortel.

Participated in installation and integration of Nortel’s LH1600, Long Haul Transport system using single fiber strand.

Worked in the project of upgrading Siemens’s SDH OC12(STM4) into OC48(STM 16). Participated in designing and testing phases of the project.

Successfully implemented number of Customer Projects involving Data, IP, Internet, VoIP, ISDN and provided training programs for internal operations and management teams.

Worked as Project Manager for the installation of Optical Access Network (OLT/ONU). Scope included the installation of Fiber optic cables between CO and two major High Rise buildings.

EDUCATION & CERTIFICATIONS

Bachelor's Degree in Electrical Engineering- University of Engineering & Technology, Pakistan.

Diploma in Telecommunications - Telecommunication Staff College, Pakistan

CCNA (Routing and Switching) in 2012

CCNP (Routing, Switching and troubleshooting) in 2013

ITIL Foundation v3 in 2015 and ITIL Foundation v4 in 2020

PMI PMP in 2017

TRAINING AND DEVELOPMENT

Operations and maintenance training course on SONUS switching system at Gold Line.

Level II Advanced O&M Training on ALCATEL E-10B from ALCATEL University in FRANCE.

Specialized O&M course in EWSD (Siemens), Alcatel, Huawei, ZTE Switching system.

Network Operations and Monitoring of Nortel, Ciena, Fujitsu, Alcatel Optical transport NEs.

Training on Cloud Architecture and Services by Award Solutions.

Training on SDN and NFV by Award Solutions.

Training on Network As a Service NaaS by Nuage, Alcatel.

Training on LTE/GSM and 5G network by Huawei Canada.

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