Maintenance C

© Cash fund adjustment of customers allotted fund (taking care of errors and misapplications of

cash received etc.) accordingly application of waiving off charges.

© Termination of complete accounts after final payments of loan and lease product and

communication to customers.

Preparation and maintenance of MIS (Daily Open item Report)

© Creation and maintenance of cash flow reports based on customer profiles

© Working under Turn around time (TAT) and analysis of MIS reports.

¢ Presentation of monthly review of dashboards and action taken.

Building Knowledge gap in terms of SOP

© Working operations under procedure provided by clients

© Providing technical training and related to specific SOPs to new joiners.

Technical support to the team with daily metrics with NO- Miss on process S. L. A. S

Teleperformance 1

Role: Technical Support Executive - Aug 2013 - Sep 2014

Responsibilities

Submitted service tickets for equipment maintenance requests.

Engaged end users and answered questions via email, phone, website live chat and in forums.

Technical support to customers regarding various products and their features.

Marketing of products over the calls.

Maintenance of call records

EDUCATION

ACHIEVER OF MASTERS IN COMMERCE (M.COM), from KUMAUN UNIVERSITY UTTARAKHAND 2015

Bachelors degree holder from Kumaun University in year 2013.

PROFESSIONAL QUALIFICATION.

TI HI

Certificate in Accounting Application.

N.S Certification financial market (N.C.F.M) Beginners Module form I.C.M..

N.S Certification financial market (N.C.F.M) capital/Dealer Module from 1.C.M.I

N.S Certification financial market (N.C.F.M) Derivatives module from I.C.M.1

N.S Certification financial market (N.C.F.M) Commodity market from I.C.M.I

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