Microsoft Word, Excel, Tableau, Creative Problem Solving, Adaptability

CHRIS KLEPPER

San Jose, California, United States

408-***-**** **************@*****.***

EDUCATION

California State University, Sacramento Sep 2018 — May 2020 Bachelor of Science – Business Administration · Marketing Sacramento

• Major GPA: 3.64

• Courses Taken: Advertising, Marketing Management, Strategic Management, Supply Chain Logistics Digital Marketing, Marketing Research+Information BUSINESS OPERATIONS EXPERIENCE

Marketing Intern (unpaid), Bar None Auction Mar 2018 — May 2020

• Worked well independently and in a team environment to solve logistical issues with auction items monthly Sacramento

• Helped improve work productivity with monthly auction reports by 38%

• Social media engagements increased during first year upward of 80% Supply Chain Intern (via Sac. State), Vintage Trailer Sgins Sep 2019 — Dec 2019

• Recommended updated business model using Etsy and number of products to promote growth of "Vintage Sacramento Trailer Signs"

• Worked with "Vintage Trailer Signs" with a marketing team to maximize effectiveness in their supply chain and revenue

TECHNICAL PROJECTS

International Management Project, (California State University, Sacramento)

Jan 2020 — May 2020

• Led as Lead Management Manager on a team to improve Sacramento Kings marketing and publicity internationally

• Designed plan to play games overseas during NBA pre-season in international locations such as Hong Kong, Japan, and England

• Created a project presentation using Microsoft Powerpoint SAP Project, (California State University, Sacramento) Jan 2019 — May 2019

• Initiated SAP (GUI Windows) program to develop knowledge of capacity planning Sacramento

• Planned allocation of supply operations to multiple locations

• Kept track of 120+ SAP database units during six month project Quality Assurance Project, (California State University, Sacramento) Aug 2018 — Dec 2018

• Sent report to Bar None Auction w/ GNATT chart, SERVQUAL model, and other quality assurance models Sacramento

• Developed quality assurance skills with understanding Lean Six Sigma stages during development of project

• Discovered culprit of Bar None Auction's quality miscues; faulty products, horrible customer satisfaction rates, and companies lack of plan for CRM

Information Technology Help Desk, Almaden Branch Library Feb 2014 — May 2014

• Ensured awareness of reports and analysis of library with sorting database software San Jose

• Maintained an efficient and clean environment for visitors at library SKILLS

Technical skills: Microsoft Word,

Excel, Tableau, Google Analytics,

Microsoft Powerpoint and social media

experience

Personal skills include: Leadership,

effectiveness in problem solving, detail

orientated, and adaptability.

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