Information Security Engineer
Resume:
Allen D. Robinson II
Fredericksburg, VA *****
*****.**********@*****.***
www.linkedin.com/in/allen-robinson-ii
Senior Information Security Professional
Project Management Product Engineering Enterprise Network Design
Practical IT Security Team Lead that executes enterprise-wide security implementations, integrations, migrations, and IT designs with deep empathy for end users. Clear, confident communicator who delivers exceptional customer service through swift, appropriate responses and patient listening. Self-motivated in defining, deploying, and monitoring risk management, compliance, and information security programs. Core areas of expertise include:
●Network and Information Security
●Firewall Technologies
●Customer Service Delivery
●Technical Documentation
●Hard Drive Reimaging
●Risk Check Solutions
●Staff Supervision and Mentoring
●Client Relationship Management
●Disaster Recovery Planning
●Project Management
TECHNICAL SKILLS
Platforms and Operating Systems:
Windows, Unix, Linux
Tools and Security Software:
Active Directory, Tenable Nessus, VOIP (Cisco and Avaya, etc), Proofpoint, Wireshark and other Vulnerability Scanners, Citrix, Fortify, Radius, TACACS, Disaster Recovery Planning, VPN (Cisco and Palo Alto), Intrusion Detection Systems, Intrusion Prevention Systems, SonicWall, Palo Alto and Cisco Firewalls, WireShark, Sinefa Bandwidth Shaper, Ruckus Wireless Equipment, EIGRP, IGRP, OSPF, BGP routing protocols
PROFESSIONAL EXPERIENCE
SANS Institute, Fredericksburg, VA 2019 - 2020
SANS provides intensive, immersion training designed to help IT security specialists master the practical steps necessary for defending systems and networks against the most dangerous threats.
Network Administrator / Engineer
Provided network support for SANS cybersecurity training events across the country. Set up SANS network equipment consisting of Cisco switches and Dell Servers to work with the networks of the host venues. Provided network security and data integrity throughout the duration of the training event.
●Preconfigured SANS equipment for training venue based on a rubric that factored number of classes and number of students enrolled. Applied calculations to shape bandwidth using Sinefa, ensuring training class received major portion of bandwidth and the rest shared between event administrators and support staff.
●Worked with the onsite network support to design an optimal network set up to accommodate the classes and not disrupt their daily business.
●Established conference calls with event venue’s onsite contact, their network administrator, SANS event planner and myself to ensure the venue provided proper network connectivity for conducting the SANS Cyber training event.
●Set up wireless access points for each class and tested connectivity with class password to ensure SANS equipment functioned correctly.
SANS Institute, Network Administrator / Engineer (continued)
●Provided network support for SANS NetWars, a SANS-supported event comprised of a suite of hands-on, interactive learning scenarios, which enabled information security professionals to develop and master real world, in-depth skills to excel in cybersecurity.
●Monitored classes for any network issues for duration of the training event, focusing primarily on class connectivity and bandwidth. Packed SANS equipment and shipped back to SANS lab for reconditioning and readiness for next training venue.
●Configured and updated the IOS for the Cisco switches, Palo Alta firewall, and the Ruckus Access Points in the SANS lab.
Plasticard Locktech International, Asheville, NC 2018 - 2019
Plasticard Locktech International is the world's largest hotel keycard manufacturer and a great single source for specialty printing to meet a company’s needs.
IT Technical Support and Security Specialist
Provided network and security support for all PLI facilities, including PLI Wireless. Helped restructure / redesign existing network. Supported Palo Alto firewall and Monarch ERP software for production, sales, and product marketing.
●Provided Layer 2/Layer 3 network architectural design for both locations.
●Configured and maintained all switches as well as keeping the IOS updated to latest firmware patches.
●Used Proofpoint software to monitor incoming email from outside sources and check for viruses and other malicious intent. Assisted company’s move from tape backup storage to cloud-based storage.
●Supported Microsoft Office 365 users as well as the VMWare virtual network in an AWS cloud-based environment.
●Administrator for Proofpoint which scanned emails for viruses and malware by quarantining all emails with anomalies.
●Ran monthly vulnerability test and used Tenable Nessus to provide information on any vulnerabilities in the network. Also used events from Kiwi Syslog server, which also addressed any security issues or network design flaws, informed remediation strategy, enabled monthly management report, and drove consulting on gap solutions.
●As Palo Alto firewall administrator, handled proper management, maintenance, configuration, and change management of the firewall infrastructure.
●Conducted defined ITIL processes.
●Spearheaded projects, removing old Cylance anti-virus from PLI network, setting up McAfee anti-virus, and placing all vital internal network equipment on generator backup, which enhanced existing security.
●Helped resolve issues where there was no existing written documentation, which generated fresh, reliable content for Knowledge Base.
●Monitored internal and external cameras and configured / installed new cameras, which enabled part of new expansion project to provide a secure room for a high-security client.
●Surveilled all company users in Proofpoint’s portal, which ensured each user’s profile was set up properly and enabled removal of mistakenly flagged emails from quarantine and release to users.
Dell Inc., Austin, TX 2013 - 2017
Dell Technologies is at the forefront of driving the digital future. With the combined power of seven industry leaders: Dell, Dell EMC, Pivotal, RSA, Secureworks, Virtustream, and VMware. Dell is committed to transforming lives with world-class technologies.
Senior Product Engineer - Network and Security
Applied knowledge of Force10 switches, Aruba, and Aerohive wireless equipment and Cisco and SonicWall firewalls to minimize security threats and reduce need for outsourcing.
●Provided remote customer support for Dell PowerConnect switches, N-Series switches, storage area network (SAN) equipment and servers; resolving customer queries; maintaining customer retention; and championing networking, security, and software best practices. Also assisted customers in patch upgrade support to fix known issues with the IOS of the switches.
●Provided Layer 2/Layer 3 network support as well as architectural design assistance for the customers supporting EIGRP, IGRP, BGP, OSPF routing protocols.
●Assisted customers in setting up disaster recovery solutions and cloud-based infrastructure using Dell equipment and following Dell’s best practice guidelines.
Dell, Inc., Senior Product Engineer - Network and Security (continued)
●Assisted in rapid assessment of nature and severity of customer problems and initiated escalation calls to Level 3 Analyst, which minimized customer downtime.
●Assisted setting up Dell switches in the customer's virtual VMWare environment for their cloud based computing network.
●Owned success of client integrations, consulted on best practices and utilization of proprietary software, and ensured optimal equipment function by managing equipment integration between Dell and other switching and routing equipment manufacturers, including Cisco and Juniper.
Texas Medicaid & Healthcare Partnership (Avanade, Inc.), Austin, TX 2011 - 2013
The Texas Medicaid and Healthcare Partnership is the claims administrator for Texas Medicaid under contract with the Texas Health and Human Services Commission.
Deskside Support Analyst, Tier 2 Support
Supported voice and data issues for three companies making up Texas Healthcare Partnership, enabling professional communication among Medicaid service workers and efficient case processing.
●Encrypted computer hard drives for remote and onsite users, which kept agencies HIPAA security compliant.
●Loaded software remotely for users requiring new software or upgrades and kept proper processing for desktops up to date by using PXE Boot and ghost imaging.
●Assisted company’s move from Microsoft Exchange to Office 365, which was set up as a weekend project where user profiles were cut over to cloud-based Office 365.
Department of State Health Services (DSHS), Austin, TX 2009 - 2010
The Department of State Health Services mission is to improve the health, safety, and wellbeing of Texans through good stewardship of public resources and a focus on core public health functions.
Systems Analyst V, Mental Health and Substance Abuse (MHSA) Campus
Supervised two direct reports, guiding individual development and encouraging team approach to problem solving. Provided technical support for laptops and desktops used by department for MHSA workflow, ensuring workstation functionality.
●Removed and replaced old equipment, adhering to agency standards.
●Used PXE Boot and ghost imaging to update / upload software remotely.
●Performed site-specific DSHS software support.
●Managed several servers using Windows Server 2003, upgraded to Windows Server 2008, including WSUS, DNS Citrix servers, which outfitted agency with latest software versions and minimized cost of full product.
●Installed tracking software on all MHSA laptops, increasing likelihood of finding lost or stolen equipment.
●Maintained up-to-date inventory records for all computer equipment, ensuring people and equipment were used effectively and maximizing control loss and flow of materials.
Department of Family and Protective Services (DFPS), San Antonio, TX 2008 - 2009
The Texas Department of Family and Protective Services (DFPS) protects children and vulnerable adults from abuse, neglect, and exploitation.
Systems Support Specialist III, Region 8 IT Staff
Provided technical support for agency and legal staff Dell desktops, tablets, and laptops for south Texas region, centralizing support for 300+ users onsite and remotely. Resolved Nortel Meridian telephone problems, including MeridianMail Voicemail system.
●Provided troubleshooting and desktop / tablet / laptop repair that reduced need / cost for complete hardware replacement.
Department of Family and Protective Services, Systems Support Specialist III (continued)
●Supported field agents using Dell Latitude tablets by troubleshooting wireless and VPN / air card connectivity issues, which increased field work efficiency and secured remote worker access to official agency documents.
●Maintained up-to-date inventory records of all computer equipment, ensuring accountability for assets and efficient flow of agency resources.
PAST EXPERIENCE
Dell Inc., Austin, TX 2003 - 2007
Application Management Analyst II
*Set up IT operations for a new manufacturing plant in Sao Paulo, Brazil, ensuring a fluid production process.
Nortel Networks, Raleigh, NC 2000 - 2001
Customer Implementation Engineer
AT&T Solutions, Inc., Raleigh, NC 1997 - 2000
Senior Network Engineer
EDUCATION AND CERTIFICATIONS
Master of Information Technology (MIT), Internet Security Concentration
American Intercontinental University Online, Hoffman Estates, IL
Bachelor of Science (BS), Industrial Technology
Electronics and Computer Technology Concentration,
North Carolina Agricultural and Technical State University, Greensboro, NC
CISSP (Certified Information System Security Specialist), Estimated Completion: October 2020
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