Customer Care Engineer
Resume:
Amber Abbas
Naqvi
Objective
To secure a position where can efficiently
contribute my skills and abilities to the growth
of the organization and build my professional
career.
adkj7v@r.postjobfree.com Mi
H.No 1119 A Sector 23A,, Faridabad, India @
quora.com/profile/Amber Abbas Naqvi Q
WORK EXPERIENCE
Quality Analyst
Radical Minds Pvt Ltd
02/2019 - 12/2019 Gurgaon
Worked as a QA in Zomato IB Process.
Achievements/Tasks
® Normal Audits and Compliance Audits.
® Sharing effective and real time feedback with associates.
Preparing DIP check reports.
Attending weekly calibration alongside training and
operations.
Working on client escalations.
Conducting quality sessions for newly joined associates.
Conducting Pre-Shift briefing.
Customer Care Executive
Radical Minds Pvt Ltd
08/2018 - 02/2018 Gurgaon
Worked as a CCE in Zomato B Process.
Achievements/Tasks
® Handling DP, Customer and Merchant.
® Maintaining AHT and quality as per client requirement.
Tech Support Engineer
lEnergizer
01/2018 - 07/2018 Noida
Worked as a Tech Support Engineer in Samsung IB Process.
Achievements/Tasks
® Handling customer queries regarding products.
® Maintaining quality and AHT as per client requirement.
EDUCATION
B.Tech
Echelon Institute of Technology
2013-2017 Faridabdad
Intermediate - 12th (PCM)
DAV Public School - Sec 14
2012 61% - Faridabad
High School - 10th
St. Peter's Convent School
2010 78% - Faridabad
SKILLS
Microsoft Excel
Microsoft Word
Microsoft Power Point
Team Work
Decision Making
Active Listening
Time Management
@®eeeee?s @
@®@eee@ee@#oo0ood
Customer Service
ACHIEVEMENTS
- got promoted From CCE to QA only after 6 months of
joining my 2nd company.
- was there in green zone in my 2nd company for giving
good quality.
- Represented school cricket team as a captain.
LANGUAGES
Hindi @eeeee
English @@eeeo
Urdu @e@eeoo
INTERESTS
Playing Cricket Playing Soccer
Watching Series/Movies [ Listening Music
Photography ] Gaming
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