Employee Relations Manager

Arcelia Mercado

*** * ***** **, ******, CA *****

Phone: 909-***-**** E-Mail: ********@*****.***

Objective

Seeking an opportunity within a growing and established company in the food service industry where I can put my prior knowledge and experience to use and allow the opportunity for personal growth, in exchange for ownership and loyalty.

Skills and Qualifications

20+ years in management and food industry

Familiar with all health requirements in food

industry, and labor laws

Understands inventory, purchase cost control,

scheduling to maximize productivity, and control

profits.

Office skills; multi-phones/fax/copy

Microsoft office; PowerPoint, Excel, Word and

Outlook

Servsafe Certified

Guest Oriented

Bilingual – Spanish

Experience

The Habit Burger Grill - General Manager 08/2014 - Present

■ Providing exceptional customer service, comprehensive team training and career building, supporting a positive working environment.

■ Ensure excellent food quality and safety standards, while monitoring store profitability.

■ Led my store location to the highest growth in sales in the entire company

■ Increased store location sales over the last year despite pandemic Hometown Buffet - Kitchen/Bar Manager 06/2013 - 08/2014

■ Maintaining strict compliance with health, safety, and security standards and procedures

■ Overseeing the preparation of food which includes employee recipe adherence while meeting the company’s high standard for food presentation, sanitation, and quality.

■ Resolving all store-level guest questions, complaints, and/or problems in a timely manner and with the appropriate follow-through

El Pollo Loco - General Manager 09/2007-11/2012

■ Administer all in-restaurant records and procedures including payroll, inventories, security and employee personnel files

■ Coordinate and implement new product introductions and procedures in the restaurant

■ Lead restaurant management team in recruitment, selection, hiring, retention, employee relations and corrective action

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■ Ensure execution and compliance with all security, food safety, quality, and cleanliness standards

■ Manage, coach, recognize performance, direct activities and establish priorities for Assistant Managers, Shift Leaders, and Crew members for efficient and effective restaurant operations.

■ Maintain cost controls and meeting the sales/profit goals Baja Fresh - Mexican Grill - General Manager 06/2003 - 09/2007

■ Administer all in-restaurant records and procedures including, but not limited to payroll, security and personnel files

■ Manage the execution of all Company policies, procedures, programs and systems

■ Coordinate and implement new product introductions and procedures in the restaurant

■ Lead restaurant management team in recruitment, selection, hiring, retention, employee relations and corrective action

■ Was used as a new store opening General Manager, along with team members of my choosing to execute a smooth store opening.

Consolidated Restaurants - General Manager 09/1998 - 06/2003

■ Supervise a team that delivers effective results in the areas of quality, guest service, food cost, labor cost, safety, security, cleanliness and product preparation

■ Provide leadership, direction, training and development to the restaurant team

■ Manage the Restaurants financial performance and drive business sales

■ Manage the execution of all Company policies, procedures, programs and systems

■ Was used as a new store opening General Manager, along with team members of my choosing to execute a smooth store opening

■ .Maintain cost controls and meeting the sales/profit goals El Pollo Loco - General Manager 08/1988-03/1999

■ Administer all in-restaurant records and procedures including payroll, inventories, security and employee personnel files

■ Coordinate and implement new product introductions and procedures in the restaurant

■ Lead restaurant management team in recruitment, selection, hiring, retention, employee relations and corrective action

■ Ensure execution and compliance with all security, food safety, quality, and cleanliness standards

■ Manage, coach, recognize performance, direct activities and establish priorities for Assistant Managers, Shift Leaders, and Crew members for efficient and effective restaurant operations.

■ Maintain cost controls and meeting the sales/profit goals Education

Baldwin Park High School Baldwin Park, CA

References available upon request

Contact this candidate