Sales Manager

ROBERT HILL

Chicago IL, *****

(***) *** – **** ********@*****.*** LINKEDIN PROFILE

SALES SPECIALIST

Gain Clients Through Award-Winning Customer Service and Proven Skills in Relationship Selling

Experienced sales professional who consistently exceeds department sales goals by motivating team and providing and exceptional client experience. Results-driven, leveraging directive relationship selling. Strong independent work ethic, professional demeanor, and sense of urgency. Approachable and easy-going manner leads to win-win interactions with customers and employees. Strong organization, delegation, and follow through skills while managing multiple priorities.

Skilled in:

•Setting department volume and productivity goals

•Developing and executing business plans

•Teaching and coaching sales staff

PROFESSIONAL EXPERIENCE

NORDSTROM, Chicago, IL 2009 - Present

Assistant Department Manager -Women’s shoes 2020-present

Assist department manager at flagship location of $12M annual department. Helped manage selling floor, including responding to customer service issues, prioritizing and delegating employee workload, and responding to staffing concerns. Assisted department manager in achieving department volume goals by developing and executing business plans.

Collaborated with Department Manager, ensuring merchandising and presentation standards were met.

Coached and assisted in daily management activities for 30+ salesperson team, motivating staff to reach department sales goals and provide high quality customer service.

Achieved 5% YTD sales increase and opened ~12 credit products per year by focusing on employee retention and coaching top selling “pacesetter” employees.

Increased store revenue by implementing corporate mobile style board app initiative where Sales Associates could outreach and sell to customers remotely when not working in store.

Supported onboarding process for new hires by coaching employees and delivering technical training in such areas as point of sale execution, new account acquisition, merchandising standards, vendor knowledge, and customer service.

Trained Sales Associates on tools use to grow relationship selling, including clientele personal books, call campaigners, and sales associate email.

Helped maintain floor according to company directed standards through merchandising by vendor/ silhouette/ and price bracketing.

Awarded Nordstrom All award in 2019 for providing excellent customer service.

ROBERT HILL Page 2

Sales Associate Women’s Shoes, Chicago, IL / Lone Tree, CO 2016-2020

Served as product knowledge expert and fashion role model for the latest fashion trends. Shared production knowledge with customers and made personal suggestions. Performed daily department maintenance tasks including stock work, re-merchandising sales floor and shoe displays, making price markdowns and merchandise transfers. Handled customer issues and concerns.

Met or exceeded ‘sell more make more’ goals using directed targeted selling.

Built personal trade by developing and maintaining relationships with customers through following up on orders and in store purchases, suggestions on newest in store merchandise, and inviting to upcoming store sales and events.

Opened 25 new retail card accounts and memberships, using a consultative sales approach with customers.

Received the ‘All-Star’ customer service award for February 2019 (most prestigious award given to any employee), by going beyond expectation to aid and support customers as well as fellow employees.

Sales Associate Nordstrom Kid’s Shoes, Lone Tree, CO 2009-2016

Worked between children and parents to find the best shoes using the most up-to-date fashion and product knowledge.

Used directed suggestive selling to provide best fit when dealing with customers.

Collaborated with team to keep department “runway ready,” stocking, re-merchandising, displaying shoes, and making price markdowns, merchandise transfers.

Opened new retail card accounts and memberships by pitching card to every customer, exceeding annual yearly quota of one card per month, opening 20 in one year.

EDUCATION

Bachelor of Fine Arts (BFA), Metropolitan State University, Denver, CO

Contact this candidate