Customer Care Billing

Hichem ATCHIBA

Algerian Passport

******.*******@*****.***

Personal: +213*********

Summary

SA/SI Ericsson MultiMediation platform (E2E).

CBIO 2.1 (Charging and Billing in one, BSCSIX R3/CS), EMM, Interconnect, Roaming, Rating, Business Configuration, Free Units configuration, Customer Care, resources and Payments.

Manage EMM platform (E// Multimediation), problem resolution, configuration, testing and deployment.

SA/SI MediationZone platform (E2E).

Manage Mediation platform (Mediation Zone, Digital Route), problem resolution, configuration, testing and deployment.

Manage Interconnect platform (used module "PREP, ICT, IOR and SPOE”, INTEC), problem resolution, configuration, testing and deployment.

CDR analysis

Collection and processing CDR

BSCS 8 (Rating, Processing CDR, Interco and Payment)

BSCS SDPX

Employment History

05/18 – 07/19 Mediation & Billing solution integrator Consultant Ooredoo Algeria

MediationZone solution architect/solution integrator

Worked as Project Manager for “MediationZone upgrade project” for Ooredoo Algeria operator.

EMM implementation & configuration

MediationZone 8 Installation & Configuration in virtualized env (ESXI).

MediationZone code Implementation and development.

BSCS Configuration & offer Implementation.

Interconnect V9,V10 Configuration & Implementation. 01/17 – 04/18 EMM & Solution Architect/Solution Integrator Consultant Ericsson

EMM 16 solution architect/solution integrator for Djezzy DBSS project.

EMM 16 installation & Integration on a virtualized env (ESXI).

EMM 16 Configuration & Implementation.

Manage development team.

E2E Change Request Implementation for mediation and BSCS billing platform.

EMM & BSCS testing.

Mediation & BSCS SA/SI Consultant

******.*******@*****.***

04/14 – 05/16 Mediation & interconnect Billing Team Leader Ooredoo Algeria In addition of my previous responsibilities, I was responsible of the below tasks:

Preparing weekly workloads for the team & co-ordinating the daily allocation of work.

Motivating the team to achieve high standards and KPI targets.

Handling new client enquiries and business requirement.

Dealing with and resolving problems and issues related to BSCS, Interconnection

& Mediation platforms.

Mentoring and training up junior and new staff.

Monitoring & reporting on standards & performance targets. 10/07 – 04/14 Mediation,Interco & Rating Senior Specialist Ooredoo Algeria

Responsible for rating operational tasks (Queues, process, check, investigation & reprocessing rejection).

Responsible for roaming and interconnect part (BP configuration,testing, implementation)

Configuration & testing for new services, Rataplan & offers.

Free units configuration.

Validation of specifications for Mediation, Interconnect and Rating part for CBIO project.

Defining and validating rules for EMM File and Events on CBiO project.

EMM configuration, testing and troubleshoot problems.

Troubleshoot problems related to "rating, Roaming, Interco and EMM" area on CBIO Project.

Ensure monitoring and End-to-End configuration on INTEC platform, including ImE

(Mediation device),IcT (Interconexion),OR (Optimized routing) and SPOE (Single Point Of Entry).

End to End integration for Mediation Zone platform (Mediation platform).

Ensure monitoring and all necessary configuration on Mediation Zone platform.

Follow up the reconciliation data between different platforms (BSCS, MEDIATION, INTEC).

Providing raw CDR for various business processes (DWH, FM).

Writing various scripts and codes to automate the daily process.

…

08/06 – 10/07 Billing Specialist Wataniya Telecom

Investigate, solve and follow-up with involved services (if needed) problems on the different platforms.

Solve and follows up the customers complaints collected by customer care team

Manage groups and users on BSCS.

Monitoring and performing complete Billing operations of Interconnect.

Responsible for rating operations

Technical Team leader during the implementation, testing for Mediation Platform

(Digital Route).

09/05 – 07/06 System’s Analyst CNEP Bank, Algeria

Responsible for Billing system.

Technical leader on Interbank electronic clearing system.

3rd line support.

Developing applications for internal purposes using Oracle Forms. ******.*******@*****.***

Education

September 2005 Computer Engineer University of ES-SENIA, Oran(Algeria) June 1998 Bachelor Degree Sidi Bel Abbes

IT Skills

CBiO (Charging And Billing in One) .

BSCS

Mediation Device (Mediation Zone, Multimediation & Intermediate)

INTEC platform (PREP, ICT, OR and SPOE)

Oracle SQL,PL/SQL

UNIX Scripting,shell, Perl & python scripting

Design and Architecture

Leadership

IT Courses

Charging & Billing in One Overview (CBIO)

BSCS Experience

BSCS Customer & Contract Maintenance

BSCS Rating & Billing ADD-ONS (Module 1–3)

BSCS Rating & Billing ADD-ONS (Module 4)

Database Focus on Daily BSCS Operations

MM File and Event Surveillance

Multi Mediation 7 File and Event Processing and Configuration

Multi Mediation 7 File and Event Advanced Configuration

Multi Mediation 7 File and Event Surveillance

Multi Mediation 15 Processing and Configuration

Multi Mediation 15 Advanced Configuration

Multi Mediation 15 Delta

Multi Mediation 15 Surveillance

Multi Mediation 15 Online Processing & Configuration

BSCS8, SDPX Customized Workshop

EMA 6.0 Overview

EMA 6.0 Interfaces

EMA 6.0 Configuration & Operation

EMA 15 Gateway Classic Basic Configuration, Operation & Tools

EMA 15 Gateway Next Generation Configuration, Operation & Tools

Oracle (SQL, PL/SQL, administration level I)

Oracle Database 10g, SQL Tuning

Oracle Database 10g PL/SQL Fondamental

ORACLE Forms Developer, Reports Developer.

Mediation Zone 4.1 for Digital Route

Mediation Zone 7 for Digital Route

Interconnect V7.1 End User Training

******.*******@*****.***

Interconnect V7.1 System Administration

IME V6 User & Support

SPOE for INTEC

Optimised Routing End User

Project Management

IT Certifications

Project Management Professional Certification (PMP) [Mar 2020].

Professional Scrum Master Certification (PSM) [Avril 2020]

Foundation certificate in IT service management (ITIL) [May 2008].

MediationZone 7 professional Certification [Digital Route] [Apr 2014]. Languages

Arabic - Native speaker

English – Professional

French - Native speaker

Additional Information

Full driving licence

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