NISA ANTO

B-*** Saidham Complex

Laljipada, Link Road

Kandivali -W

Mumbai- 400 064

Mob: 773-***-****

E-mail: adkiu4@r.postjobfree.com

Personal Details :

DATE OF BIRTH : 30th August 1981

GENDER : Female

MARITAL STATUS : Married

RELIGION : Christian (R.C)

HOBBIES : Reading books, Painting & Building up relationships

LANGUAGES KNOWN : English, Hindi, Marathi & Malayalam.

Educational Qualification

Passed B.com from the University of Mumbai in the year 2002.

Passed my Post Graduate Diploma in Early Childhood Care and Education from Vidhyanidhi Education Society.

Internship done at DIVINELAND PRE-PRIMARY SCHOOL for a month.

Technical Qualification.

Acquired a Certificate of Govt.Examination of English T/Y 30 w.p.m.

Computer Skills

Diploma in Computer Management from CMIT Computer Institute.

Tally Course- Knowledge of Tally 5.4, Tally 6.3, Tally 7.2 & Tally 8.1, Internet.

Career Objective:

To be part of an organization that allows for personal, interpersonal and professional growth.

Work- Experience

Worked with WNS Global Services w.e.f 5th March 2007 till 10th September 2010 dealing with British Energy – UK process

Designation:

Senior Customer Associate

Promoted as a Subject Matter Expert in October 2008

Promoted as a Trainer in March 2009.

Job-Profile:

Managing a team of 18 advisors.

Leading new training Phase in Integration and Consolidation.

Preparation of Training Modules and imparting training to Advisors

Daily Team Huddles.

Maintaining Excel Tracker for case allocation as per TAT.

Attending calibration sessions with onshore SSME’S.

Coaching and feedback done weekly to review performance.

Driving and monitoring performance.

Quality checks on emails for all advisors.

Floor walking and shadowing agents to assist them on their Energy related queries.

Updating Brainwave ideas submitted by agents team wise for approval.

Identifying agent potential and grooming them up to the next level & nominating the outstanding performer with write-ups.

Worked with Reliance Infostreams Pvt Ltd (DAKC-Mumbai) w.e.f 10th March 2004 – 22nd October 2005

Tally India Pvt Ltd (Bangalore) w.e.f 9th November 2005 till 17th January 2006 supporting end-users and dealers with techno-functional queries for Tally Accounting.

Designation:

Senior Executive

Job-Profile:

Assisting Tally users with their Accounts as well as Inventory related queries via E-mails and On-line Chatting.

Assisting International Tally users over phone and resolving their queries.

Installation of Tally on different operating systems & guiding the customer for online registration.

Troubleshooting for Synchronization, Installation, Licensing, Printing & all Tally Software related queries.

Guidance for Implementing features like Vat, Service Tax, E-TDS, TCS, Job-Costing, Excise, Fringe Benefit Tax and Payroll.

Sharing the updates on product with Team –Members & also intimating the defects and bugs in product to the Technical team.

I Believe: Educational Qualification is just a gateway to get “in” after that it is your own creativity, dedication & hard work which will take you miles ahead on the road of success.

(NISA ANTO)

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