Sales Service Representative
Resume:
ASHLEY JOY F. CALIZAR
#* ***** **., ******* *-A, Project 2, Quezon City, 1102
+639**-***-**** *************@*****.***
OBJECTIVE: To embark on the knowledge and skills I have learned from previous work experiences and develop my skills by being a part of a growing company.
SKILLS
●Proficient in Microsoft Applications, GSuite
●Computer savvy
●Excellent English proficiency in both oral and written
●Critical thinker and has great analytical skills
●Fast learner and can work well under minimum supervision
●Great interpersonal skills
WORK HISTORY
SALES ASSOCIATE
WNS Global Eastwood, Quezon City
December 2018 – December 2020
●Taking hotel bookings for reservation.com
●Answering customer inquiries regarding hotel bookings and car rentals
●Informing customers of current promotions to upsell or have them book at reservation.com
●Helping out the customers about changes on their bookings
CUSTOMER SERVICE REPRESENTATIVE
Alorica Cubao, Quezon City
October 2016 – November 2018
●Answer incoming customer inquiries
●Collaborate with management teams to stay updated on new products, services, and policies
●Record customer information within our customer service database
●Engage with clients in a friendly and professional manner while actively listening to their concerns
●Offer support and solutions to customers in accordance with the company's customer service policies
ESL TUTOR
YEL Online Tutorials Baguio City
August 2015 – September 2016
●Responsible for ensuring that students learn proper grammar, writing, and reading comprehension
●Prepare, teach, plan, evaluate ESL course, curriculum and homework assignments
●Initiate and facilitate classroom discussion
●Maintain regularly scheduled office hours to advise and assist students
RECEPTIONIST / SALES
Orchestra Megastore LLC Deira, Dubai, UAE
March 2014 – June 2015
●Guiding customers on their enquiries about the mall
●Maintaining knowledge of the mall's products, services, and promotions
●Upselling available promotions and services and making alternative suggestions as needed
●Answering screening and forwarding incoming phone calls
SALES STAFF / ASSISTANT
Music House Musical Instruments and Requisites Trading Dubai, UAE
May 2013 – January 2014
●Assisting potential customers from inquiries to purchase
●Informing potential customers of latest promotions to push sales
●Reporting to management on products with low inventory and products with high sales
RECEPTIONIST
SoundBoxMix Baguio City
December 2011 – January 2013
●Serves visitors by greeting, welcoming, and directing them appropriately
●Notifies company personnel of visitor arrival
●Maintains security and telecommunications system
●Answering screening and forwarding incoming phone calls
●Informs visitors by answering or referring inquiries
CSR / CASHIER
Greenwich Magic Mall Urdaneta, Pangasinan
December 2010 – June 2011
●Handling customer transactions on POS
●Handling customer inquiries and concerns
EDUCATIONAL BACKGROUND
Computer Programming Vocational Course
Manantan Technical School
San Vicente, Urdaneta City, Pangasinan
2009 – 2010
Cabanbanan National High School
Cabanbanan, Manaoag, Pangasinan
2004 – 2008
Dona Consolacion Sta. Maria Elementary School
Sta. Ines, Manaoag, Pangasinan
1998 – 2004
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