Medical Assistant Sales

Quintez Gates

***** **** **** *** *** Hampton, GA 30228 • 404-***-****

********@*****.***

Medical Assistant

~ Reliable, quality-focused Medical Assistant seeking a position in the medical field. A position in where I will get the opportunity of enhancing and developing my hands-on skills and knowledge as well as assist with the providing excellent healthcare to the patients. ~

Core Competencies

• Vital Signs and Phlebotomy • Medical Terminology

• Venipuncture and Capillary Puncture • Asepsis and Infection Control

• Throat Cultures and Rapid Strep Test • Medical Manager and Appointment Setting

• Suture Removal and Respiratory Testing • Insurance Billing and Coding

• EKGs and Injections • Autoclave and Sterilization

• Health Records Management • Administration of Medications

Professional Experience

Clear Medical Concepts- Office Manager- Forest Park, GA 2020-

Supervision of patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and processing, and cash posting.

Coordination of the day-to-day operations of the practice

Promoting excellent customer service by all levels of the staff

Assist in Development, implements, and maintains office policies and procedures

Coordinates staff meetings for nursing and lower level administrative staff

Coordinates logistics for internal and external meetings and conferences

Human resources experience in hiring, supervision, and performance reviews

Ability to communicate professionally with clinicians, nurses, allied health staff, administrative staff, frontline staff, contractors, governmental agencies, insurance payers, patients, family members of patients, suppliers, and the general public, of all age levels from child to senior citizen

Clear Medical Concepts- Forest Park, GA 2018-

Clinical-Taking patient Vital signs. Taking Medical Histories, Preparing Patients for Medical Test and Examinations, Assisting Physicians During Examinations, Explaining Medical Procedures to Patients, Sterilizing Medical Instruments, Removing Sutures, Calling Prescriptions in to Pharmacies, Preparing Patients for X-Rays, Administering Topical, Oral, Aerosolized, or Intramuscular Medications, Phlebotomy, Federal and non- Federal Drug Screening, EKG, Immigration Exams, Schedule Appointments, Maintain Medical Records, Answering calls for appointments, Report daily statistics and keep detailed records od statistics, Maintain a professional appearance on the off-site. Audiogram and BAT certified.

South Atlanta Medical Care- Forest Park, GA 2013-2018

Opportunity where I got to enhance and develop hands on skills and knowledge in pain management.

Health Records, CR Machine, Vital Signs, Appointment Setting, Injections, SI, ESI, Trigger Points, Urinalysis.

AT&T – Customer Service Representative – Orlando, FL 1/2012 - 6/2012

Conferred with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Maintained records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Checked to ensure that appropriate changes were made to resolve customers' problems.

Determined charges for services requested, collect deposits or payments, or arrange for billing.

Referred unresolved customer grievances to designated departments for further investigation.

Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Profinity – Sale Call Representative – Daytona Beach, FL 1/2011- 12/2011

Delivered prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

Explained products or services and prices, and answer questions from customers.

Obtained customer information such as name, address, and payment method, and enter orders into computers.

Recorded names, addresses, purchases, and reactions of prospects contacted.

Adjusted sales scripts to better target the needs and interests of specific individuals.

Answered telephone calls from potential customers who were solicited through advertisements.

Maintained records of contacts, accounts, and orders.

Dillard’s – Sales Associate – Daytona Beach, FL 2008- 2009

Greeted customers and ascertain what each customer wants or needs.

Recommended, select, and help locate or obtain merchandise based on customer needs and desires.

Computed sales prices, total purchases and receive and process cash or credit payment.

Answered questions regarding the store and its merchandise.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Demonstrated use or operation of merchandise.

Footlocker – Sales Associate – Morrow, GA 2005- 2008

Received payment by cash, check, credit cards, vouchers, or automatic debits.

Issued receipts, refunds, credits, or change due to customers.

Assisted customers by providing information and resolving their complaints.

Processed merchandise returns and exchanges.

Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

Stocked shelves, and mark prices on shelves and items.

Education & Certifications

Mercer University, McDonough, GA

PRE-NURSING

Everest Institute, Jonesboro, GA

MEDICAL ASSISTANT

Bethune-Cookman University, Daytona Beach, FL

Area of Concentration: BIOLOGY

HIPPA, OSHA AND CPR CERTIFICATION; BLS – Jonesboro, GA 2020

Public Notary- January 23, 2020-January 23,2024

BAT Certified Technician

CAOHC Certification Audiometer

Professional Volunteer

Physicians Care Clinic- May 2019-Present

Emory/Dekalb Hospital

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