Client relations specialist, data systems, sales support, technology

**** ***** ****** • HONOLULU, HI *****

PHONE 808-***-**** • E-MAIL *************@*******.***

CARLOS ALOMAR

EXPERIENCE

Xerox, Honolulu, HI 96813 2015 – Present

Client Relationship Specialist

Duties: (Contract Employee 3/2015, hired Xerox Permanent 5/2016-present)

Contract administration of nearly 200 Xerox Print Services (XPS) contracts with over 3,000 devices; including large accounts valued over $1 million.

Facilitates meetings with clients regularly to gauge satisfaction and maintain accurate account information.

Liaison between clients, sales, billing, and service/help desk to ensure smooth operation.

Analyze, troubleshoot and resolve device communication, service, and supply issues using multiple data systems.

Participates in the process for implementing new accounts and onboarding clients.

Responsible for generating client reports and billing documents.

Support to sales team identifying potential sales revenue within managed accounts. Avis Budget Group, 2912 Aolele St. Honolulu, HI 96817 2005 –2014 Sales Agent

Duties: Responsible for influencing customer satisfaction, increasing revenue and overseeing operational effectiveness. Assists customers with rentals to ensure a positive customer experience while promoting additional products and services. Provides personalized service in rental transactions using computer systems including data entry, balancing cash/credit sales, running sales reports, and achieving sales quotas. Sole employee for the entire Budget and Avis Group that spoke Spanish and interpreted as needed. Avis Budget Group, 2912 Aolele St. Honolulu, HI 96817 1997 –2005 Lead Agent – Courtesy Bus Driver

Duties: Supervising over 20 courtesy bus drivers for a rent a car busing system at the Honolulu International Airport. General management duties include employee work scheduling, weekly busing service/maintenance reports, meeting quality assurance (QA) inspections, training new drivers, regularly driving passenger buses, interaction with customers, and response to emergencies.

Awards: Avis Courtesy Bus Driver Safety Award 1st Place 1998, 2nd Place 1997. Avis Budget Group, 2912 Aolele St. Honolulu, HI 96817 1995 - 1997 Courtesy Bus Driver

Duties: Driving passenger buses, inspections, and interaction with customers. CARLOS ALOMAR, PG. 2

VOLUNTEER EXPERIENCE

Ma‘ema‘e Elementary School, Honolulu, HI 96817 2018 - present PTSA Volunteer, Family Fun Night

I-9 Basketball, Honolulu, HI 96817 2018 -2019

Head Coach

Nuuanu Elementary School, Honolulu, HI 96817 2014 - 2016 Classroom Volunteer and Field Trip Chaperone, weekly Pauoa Elementary School, Honolulu, HI 96813 2003 - 2007 Classroom Volunteer and Field Trip Chaperone, weekly EDUCATION

Honolulu Community College, Honolulu, HI 1999 - 2000 Computer Networking Electronic Technology (CENT) coursework Luis Munoz Marin Escuela Superior, Yabucoa, Puerto Rico 1993 High School Diploma

LANGUAGES

Fluent Spanish/English

QUALIFICATIONS

Commercial Drivers License Class C, Passenger endorsement, State of Hawaii REFERENCES

Steven Fukuda, Major Account Manager, Xerox. 808-***-**** Sally Pederson, Asset Coordinator, Xerox. 808-***-**** Catherine Camp, Vice-President Commercial Real Estate, Central Pacific Bank. 808-***-****

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