Customer Care Service Representative

Aruna Maharjan

Mobile: +1-682-***-****

**** ****** ***** **** * Apt 1123, Irving, Texas 75063

Email: adkim4@r.postjobfree.com

Profile Summary:

• 200-301 Cisco CCNA Certified. CISCO ID: CSCO13658813.

• Clear Understanding of Cisco Routers and Switches

• Well knowledgeable with LAN and WAN implementation

• Hard working, comprehensive problem-solving abilities and quick learner with strong work ethic, team spirited, self-motivated, resourceful, reliable, honest and very committed individual

• Willing to learn, work and grow professionally and personally Technical Knowledge:

I have a clear understanding of:

• Cisco Routers – 2621, 2821 and 3725 series

• Cisco Switches – 1900, 2900, 3750 series

• Routing Protocols: EIGRP, OSPF, Static

• LAN/WAN: IP Routing, Multi-layer Switching, WAN Equipment, TCP/IP

• Switching: VLAN, STP, VTP, EtherChannel, Span

• Other: DNS, DHCP, TCP/IP, NAT, PAT, IPv6

• Microsoft Office (Word, Excel, PowerPoint)

Education

Master of Science in Information Systems (Concentration in Computer Security Management)

Strayer University. Dallas, Texas - 2019 – Present B.Sc (Honors) in Business Computing and Information Systems University of Central Lancashire. Preston, England - 2012 – 2015 Professional Experience:

Credit Associate

AutoNation October 2019 - Current

Key Roles:

• Answer queue calls from internal dealerships to approve pending orders.

• Set up and update new and existing customer accounts, maintaining master data in an accurate manner preventing duplicate accounts.

• Analyze customer data to make credit limit decisions/recommendations utilizing payment history, financial statement analysis, bank and trade references, and Experian scores/data.

• Maintain sales tax exemption records, ensuring customer accounts reflect accurate tax exemption status 5. Resolve or route issues from Support Desk tickets, calls or emails Specialty Customer Care Enrollment Coordinator I October 2017 - October 2019 CVS Health

Key Roles:

• Entering patient demographics, payer information and therapy information for new patients.

• Assisting with enrollment of new patient information.

• Making outbound calls to gather additional patient, payer or prescriber information.

• Assisting with continuous quality audits.

Data Entry Specialist July 2017 - October 2017

Signet Jewelers

Key Roles:

• Keying the inbound RTV orders into the system.

• Receiving and creating the order audit.

• Maintained keying activity orders

Passenger Service Agent January2016 - February2017 Envoy Air

Envoy Air Inc is a wholly owned subsidiary of American Airlines Group operating nearly 180 aircraft on about 900 daily flights to more than 150 destinations. Key Roles:

• Provide efficient, friendly service to all the customers.

• Make necessary arrangements for accomodating passengers such as prepare and issues tickets, stanbys, checks baggages, and prepares itenaries, issues refunds, compute fares.

• Escorts passengers from the terminal to and from the aircraft

• Prepare the flight, determine flight close-out time, complete and check various flights for accuracy.

Customer Service Representative September2015 - January2016 Texas Insurance Adivosrs and Inc

The independent insurance agency, which provides best services and insurance prices to the customers.

Key Roles:

• Provide quotes insurance premiums from different companies.

• Providing quotes and giving best insurances like home, rental, auto, health and life insurances to customers.

Languages: English, Nepali, Hindi

Contact this candidate