Quality Assurance/System Analyst/Certified SAFe Scrum Master

Creative, customer focused Quality Assurance & System Analyst with 3 years of experience in building and creating test cases using automation tools. Experienced in working in Agile teams with Developers, Architects, Product Managers & Scrum Master, as well as new development and maintenance automated and manual testing.

ACCOMPLISHMENTS

Set an org wide role hierarchy profiles to create a sales and lead process. Set up several page layouts, field security, lighting apps. Used the data loader to load user data in with an Account hierarchy. Also went through detailed QA testing and IAT testing with users inside the Commercial Sales app created in Salesforce for the sales department.

Worked with the Process Improvement Manager to create a smoother process for assisting restoration technicians in the field by equipping them with the proper technology tools for assisting customers.

Assist with IT Architect by creating an automation test suite using Jenkins to help the company start automated testing.

Worked in Applitools to create automation for web site testing.

Used Postman to test endpoints with API testing.

Created automated test scripts that were used for testing mobile devices using Perfecto & Sauce Labs apps.

Worked in Salesforce with customizing different fields and page layouts to assist the end users with an east experience.

Assist and train less experienced personnel in resolution of systems-related problems.

Provide user support by researching problems and making improvement suggestions to the team for implementation.

Develop and update technical designs, architecture documents, deployment plans and operations guides.

Define, develop, and record technical and business requirements in the form of user/enabler stories.

Work with Product Owner and the team to derive SMART objectives, deliverables, and specifications that deliver value for internal and external customers.

Consult with customers to identify, forecast and attain current and future business needs.

Create metric rich reporting for senior management.

Estimate, prioritize, plan and coordinate testing activities for team and team of teams.

Create detailed, comprehensive and well-structured test plans and test cases.

Design, develop and execute automation scripts using open source tools.

Perform configuration management, software integration and interpretation of software test results.

Track quality assurance metrics and use these metrics to drive quality changes on the team.

Conducted proactive maintenance, documentation, and testing of client network environments through a combination of scheduled onsite and remote working sessions.

Performed end user support as it relates to desktop, server, and mobile communication technologies.

Performed basic network diagnostics and repairs to diagnose, troubleshoot and resolve a wide range of software, hardware and network issues.

Participated in and provided feedback during technical discussions with clients and client stakeholders directing the client’s future business continuity and growth plans.

Provided detailed documentation on all work performed and submitted updates real time.

SKILL SUMMARY

Programming Languages

HTML5,

JAVA,

JavaScript

Applications

Applitools

JIRA

Remedy

Perfecto

Eclipse

Jenkins

Dreamweaver

Postman

Sauce Labs

Selenium/Selenium Web Driver

Salesforce

Microsoft Office

Front App

Databases

Oracle,

SQL Server

PROFESSIONAL EXPERIENCE

ServiceMaster, Memphis, TN

Quality Assurance/System Analyst Aug. 2016 - Oct. 2019

Develop and update technical designs, architecture documents, deployment plans and operations guides.

Define, develop, and record technical and business requirements in the form of user/enabler stories.

Work with Product Owner and the team to derive SMART objectives, deliverables, and specifications that deliver value for internal and external customers.

Consult with customers to identify, forecast and attain current and future business needs.

Participated in technical discussions with clients and client stakeholders that impact the client's business continuity and growth.

Create metric rich reporting for senior management.

Estimate, prioritize, plan and coordinate testing activities for team and team of teams.

Create detailed, comprehensive and well-structured test plans and test cases for desktop/mobile testing.

Design, develop and execute automation scripts using Java, Selenium, Jenkins, and other open source tools.

All Covered, Memphis, TN

Help Desk Technician Jun. 2015 – Jan. 2016

•Provided on-site and remote end user and server support with focus on client satisfaction, service delivery quality, and technical excellence with Windows XP, 7 & 8

•Provided support working with password resets, adding/removing accounts and changing Exchange information in programs such as like Active Directory, Kronos & SAP.

•Professionally documented all work orders using different Remedy ticketing systems. Also followed up with various users by contacting them e-mail, phone & voicemail to resolve any issues.

•Proactive maintenance, documentation, and testing of client network environments through a combination of scheduled onsite and remote work using prescribed checklists.

•Performed end user support as it relates to desktop, server and Mobile communication technologies.

•Performed Basic network diagnostics and repairs.

•Professionally documented all work performed and submitted accurate timecards on a daily basis.

•Migrate Windows 10 and other software to desktop computers.

•Prioritize and escalate issues when issues require a higher level of intervention or awareness.

•Install, configure and modify hardware and software to ensure optimal performance within the clients’ system.

CERTIFICATE

Certified SAFe Scrum Master Scaled Agile Inc. Sept. 2019 – Sept. 2020

EDUCATION

Bachelors of Science, Information Technology, University of Phoenix, Memphis, TN, 2016

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