Nottingham, MD

443-***-**** Zeeshan Haider adkilk@r.postjobfree.com

Education

Towson, MD Towson University Aug 2018 Dec 2021

• Bachelor’s Degree of Science in Information Systems. Employment

Video Game Technical

Support

Pole To Win America, Inc Dec 2019 – Present

Timonium MD

• Helping with software and hardware issues, using our in-house tools to help them solve the issue together.

• Assisting customers with application installations and updates; configurations; general network troubleshooting.

• Identifying, correcting, or advising on issues in customer computer systems or consoles.

• Identifying any patterns in the problems and escalating for bug examinations.

• Multitasking between multiple chat windows but being able to craft responses using correct gram- mar, spelling, and punctuation.

• Working in a team-oriented environment to make sure we are solving the issues quickly and correctly. Shift Manager Shell Gas Station Dec 2014 – Dec 2019 Nottingham MD

• Conducted transactions with customers.

• Purchased and maintained the store standard in inventory on a timely schedule.

• Performed housekeeping duties such as mowing the grass and clearing the property of snow.

• Performed activities of Sales Associate when required.

• Supervised others and provide on-the-job training. Tutor Towson University Sep 2018 – Dec 2018

Towson MD

• Helped pre-kindergarten through fifth-grade students become more proficient and confident in their reading.

• Worked with the entire classroom, in small groups, or with individual students.

• Aided students through different technologies such as Microsoft Word and Power Point Shell Skills

• Languages: Java, HTML, CSS, Python

• Relevant Courses: Systems Analysis and Design, Software Engineering, Software Project Manage- ment, Data Structures and Algorithm Analysis, Organizational Database Management, Object- Oriented Design & Programming, Scripting Languages (JavaScript, Python, Perl, PowerShell)

• Other: Customer Service, Technical Support, Zendesk, Multilingual (Urdu, Hindi, Punjabi) Projects

• Healthy Habitz (https://github.com/clyons0613/COSC-412—Group-4) Quiz-based website to ed- ucate Adults healthy life choices. This Project was done as a Class Project for Software Engineering Course. Tools used: JavaScript, CSS, HTML, Node.Js, Firebase, Express.Js

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