Andrea Barr

**** ***** ** ****** **, *****

E-mail: adkik5@r.postjobfree.com

Cell: 503-***-****

SUMMARY

* ***** ** ********* ******* experience within the IT industry. 3 years of Game Design writing which included the publication of two gaming books in which I receive royalties.

SKILLS

AWS

Centrix

Copy Editing

CSS

Document template creation and usage

Editing

FrameMaker

GitHub

HTML

Manuals

Markdown Language

MS Azure

MS Dynamics 365

MS Office Suite

Online Help

Procedure creation and documentation

Process Development Lifecycle

Process documentation

Project proposal write ups

SnagIt

Software Documentation

Software Selection

Technical Communication

Technical Documentation

Technology Operation/Security

Training documentation

User Interface

Visio

XML

Zendesk

PROFESSIONAL EXPERIENCE

343 Industries (Randstad)Redmond, WA Aug. 2020-Oct.2020

Technical Writer

Wrote patch notes and known issue articles for internal and public view from data provided by engineers.

Created, updated, and copy-edited Support and how to documents for internal and public audiences.

Functioned as main point of contact for all support content needs.

Created documentation templates for public update announcements.

Published all public facing content through Zendesk software.

Assisted sales team in public facing announcement updates.

Balanced multiple assignments with tight deadlines.

Microsoft (Steyer) Redmond, WA Sep. 2018-Oct. 2019

Technical Writer

Removed, uploaded, updated, and merged GitHub articles that made use of GitHub Markdown language.

Created and updated processes and templates for new freelancer team.

Oversaw freelancers and connected the freelancers with article owners.

Communicated with customers through GitHub on issues and pull requests.

Evident IO Pleasanton, CA Apr. 2017- Apr. 2018

Technical Writer

Documented cloud security procedures for AWS and Azure signatures using pre-designed templates.

Wrote customer communications concerning weekly deploys, known errors, and fixes from the previous week.

Wrote Documentation and instructions for User Interface products, project proposals, and reports for trending issues.

Monitored GitHub que to resolve tickets involving documentation requests.

Wrote Project proposals.

Updated Wiki GitHub markdowns, Aws signatures, and Azure signatures via GitHub tickets.

Pacific Mobile (Profocus) Centralia, WA Sept. 2016- Dec. 2016

Technical Writer/ Help Desk

Documented and created procedures, Created proposals and Service records.

Supported the network, all software, all peripheral devices, and all network and server hardware.

Maintenance of all Active Directory accounts, desktops, mobile devices, and network devices.

Created and maintained office 365 accounts and licenses.

EarthLink (Primus Soft) Vancouver, WA July 2016-August 2016

CPE Logistics Technician/Technical Writer

Manually and automatically configured Cisco and ADTRAN routers and switches.

Reviewed, updated, and customized configuration scripts.

Cleared out old configurations of all routers and switches, updated firmware, and configured ROMMON mode for Cisco and ADTRAN routers and switches.

Documented and updated configuration procedures for all routers and switches based on the company receiving the devices.

Used Visio to create basic networking diagrams.

Tuality Healthcare Hillsboro, WA Oct. 2015- Jan. 2016

Field Service Technician/Technical Writer

Documented new and current procedures, software installation processes, and how-to instructions.

Created IT security proposal and planed their implementation, Created and troubleshot users’ permissions and policy objects within Active Directory.

Installed and updated software, fixed issues using a CRM ticketing system, and transported hardware to satellite sites

Processed RMA’s, tracked shipments, supported desktop and mobile devices, terminated Cat6 cables.

Supported remote users, wireless networks, and Lan/Wan/VPN devices.

Bonneville Power Administration (TEKsystems) Portland, OR Aug. 2014- Jul. 2015

Desktop Support/Technical Writer

Documented and updated processes, updated move plan documentation, created project proposals, and updated inventory records for a hardware upgrade.

Answered questions about hardware, gathered and documented hardware errors, processed RMA’s.

Supported and trained users via phone calls, emails, video calls, and in person.

ISM Portland, Oregon May 2014- July 2014

Network Technician/Technical Writer

Documented new processes, updated processes, created project proposals, Edited SQL code for documentation updates, and created monthly update announcements for employees.

Created and maintained users and permissions in Active Directory, configured workstations, did remote and onsite network and IT support for Hosting services, kept inventory of IT hardware and software, supported both PC and mobile devices, Observed Python API.

PC and mobile device support.

HTG (Volt Staffing) Vancouver, WA December 2013-May 2014

Desktop Support/Technical Writer

Created processes, updated processes, created forms and cheat sheets as needed for the project, and remotely guided technicians through the configuration process and troubleshooting steps.

Worked with Marketing team on templates for pitching product to customers.

Remotely configured pre-imaged laptops for Windows 7 upgrade, preconfigured updated laptops to ship out to clients, set up printers and scan to folders, scheduled upgrades, and tracked remediations.

Dispatched technicians for upgrades to remote locations, approved data for payments, and guided technicians through the remediation process.

Professional Interests

Customer facing documentation

AWS cloud computing

Azure cloud computing

Network security

EDUCATION

College / University Name: Everest College Associates, CIS

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